IT Support Specialist

About the role

Pengate Handling Systems is seeking an IT Support Specialist to join our dynamic team. This position offers a unique opportunity to work in a fast-paced, collaborative environment where you can make a significant impact on our operations.

Responsibilities

• Manage and prioritize help desk tickets while meeting established response and resolution timelines.
• Provide first-level technical support for hardware, software, network connectivity, and business applications via phone, email, Microsoft Teams, and in-person support.
• Set up, configure, and maintain laptops, desktops, mobile devices, user accounts, and peripherals.
• Troubleshoot, repair, and replace computer and mobile equipment for onsite and remote employees.
• Support employee onboarding and offboarding, including device provisioning, account setup, and access management.
• Create and maintain IT documentation, training materials, and standard operating procedures.
• Track and document technical issues, resolutions, and recurring trends to improve support processes.
• Afford system maintenance, inventory management, audits, and other IT operational tasks.
• Participate in technology projects and company-wide IT initiatives.
• Stay current on emerging technologies, best practices, and support tools.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Minimum of 2 years of experience in a technical support, desktop support, or help desk role.
• Experience supporting users across multiple locations preferred.
• Experience in material handling, industrial, or service-related industries is a plus.