IT Support Specialist

About the role

The IT Support Specialist is responsible for maintaining the IT infrastructure at the Peace Center, supporting the IT needs of the internal customer base, and the evaluation of existing and new technologies. Duties will also include sharing after-hours on call responsibility with the rest of the IT staff. It is a position requiring expertise in a broad range of technology disciplines which will be used to fulfill the variety of the Peace Center’s present and future business requirements. This is an on-premise only position.

Responsibilities

• Provide end-user desktop and application support.
• Administer and manage the application of OS and firmware updates to desktops, servers, routers, and other IT infrastructure.
• Perform new hire IT onboarding and training.
• Create and maintain end-user documentation for the different technologies utilized at the Peace Center.
• Create and maintain IT infrastructure documentation.
• Administer and maintain the phone system.
• Address network connectivity issues.
• Maintain point-of-sale hardware.
• Maintain digital signage hardware.
• Coordinate with vendors when their assistance is required to resolve an IT issue.