IT Support Specialist

About PBX LLC: PBX LLC is a dynamic organization based in Midland, Texas, committed to excellence in financial management and operations success.IT Support Specialist Reports to: Director of Technology Location: Midland, Texas. PBX office, onsite. Experience: 3 to 5 yearsJob DescriptionPBX is hiring an IT Support Specialist to provide onsite technology support in our Midland office. This is a hands-on, in-person position.The role covers general IT support: desktops and laptops, mobile devices, printers, conference room equipment, network connectivity, user accounts and access, and the business applications employees use daily. The person in this role is the first point of contact for technical issues in the office.The successful candidate diagnoses and resolves intermediate to advanced problems independently and does not require escalation for routine work. The role reports to the Director of Technology and works alongside our managed service partners.General ResponsibilitiesOnsite End-User SupportAct as the first point of contact for employees requesting technical assistance in person, by phone, or by email.Diagnose and resolve intermediate to advanced issues with hardware, software, mobile devices, printers, and peripherals.Provide walk-up and desk-side support. Communicate status clearly and follow each request through to resolution.Support conference room and meeting technology, including displays, video conferencing, and audio equipment. Confirm readiness before leadership and all-hands meetings.Triage and prioritize competing requests based on business impact.Escalate complex problems with complete troubleshooting notes.Hardware, Endpoints, and Asset ManagementInstall, configure, deploy, catalog, and maintain desktops, laptops, monitors, docking stations, and related equipment.Collaborate with MSP for deploying newly imaged new machines. Facilitate refresh cycles and hardware rollouts.Diagnose and repair hardware. Coordinate warranty service with vendors and MSP.Maintain an accurate inventory of hardware and peripherals, including assignment, location, and lifecycle status.Prepare and deliver equipment for new hires, transfers, and departures in coordination with HR and Office Manager.Network and Infrastructure SupportTroubleshoot wired and wireless connectivity at the user, switch port, and access point level.Support office network infrastructure, including switches, access points, cabling, patch panels, and VoIP handsets. Coordinate with our network partners on changes and outages.Perform first-line diagnosis of server, application, and print service issues before escalation.Assist with office moves, buildouts, and cabling work.Support and monitor endpoint backup, patching, and endpoint protection tools.Accounts, Access, and SecurityCoordinate and facilitate creating, modifying, and disabling user accounts in Active Directory and Microsoft Entra ID with Manager and MSP.Apply company security standards consistently. Question requests that fall outside those standards.Support security awareness in daily interactions, including phishing reports, password practices, and device handling.Documentation and Service QualityRecord issues, resolutions, and asset details in the ticketing system.Build and maintain internal documentation and user-facing instructions to reduce repeat requests.Identify recurring problems and propose permanent fixes.Support IT projects, including hardware rollouts, software upgrades, network improvements, and system migrations.Other duties as assigned.Minimum QualificationsHigh school diploma or equivalent.3 to 5 years of hands-on IT support experience in a business environment.Working knowledge of Windows operating systems, Microsoft 365, and standard business applications.Experience with user account management, Active Directory, and group policy.Practical understanding of networking fundamentals, including DNS, DHCP, TCP/IP, VLANs, wireless, and switch-level troubleshooting.Ability to build, repair, and maintain computer hardware and peripherals.Ability to explain technical issues clearly to non-technical staff and to ask questions that identify the root cause rather than the reported symptom.Ability to manage and prioritize multiple concurrent requests.Ability to work as the onsite technical resource with limited daily supervision.Preferred QualificationsCompTIA A+, Network+, Security+, or Microsoft certifications.Associate degree or technical coursework in information technology or a related field.Experience supporting users in the oil and gas industry.Experience with macOS and iOS/Android device support and mobile device management.Experience with backup and recovery systems and data security practices.Experience with server administration, virtualization, or Microsoft Azure.Experience working with managed service providers or external technical vendors.Physical RequirementsAbility to regularly lift 25 lbs.Fine motor hand and finger dexterity.Ability to work under desks, in server and communications rooms, and in other confined spaces.Work LocationMidland, Texas. This position is fully onsite in the PBX office.Occasional after-hours and weekend work is required to support upgrades, migrations, and urgent issues.