IT Support Specialist

About the role

We are seeking an IT Support Specialist to join our dynamic and growing IT team. This position plays a crucial role in ensuring our systems are efficient, secure, and up-to-date, supporting the achievement of team and company goals.

Responsibilities

• Provide first and second-level technical support for Particle Measuring Systems, software applications, and related hardware.
• Troubleshoot and resolve technical issues efficiently and effectively, escalating complex problems as needed.
• Install, configure, and maintain computer hardware and software systems.
• Provide remote and on-site technical support to customers as required.
• Document and track customer issues and resolutions.
• Maintain inventory of hardware and software assets.
• Participate in the development and improvement of IT support processes and procedures.
• Manage AD users and groups, permissions, and email systems.
• Support Microsoft 365/Azure environment with emphasis on Outlook, Microsoft Teams, OneDrive and SharePoint applications.
• Continuously evaluate processes for improvements in efficiency, quality, and safety.

Requirements

• Associate's degree in information technology or equivalent experience.
• Strong understanding of computer hardware and software systems.
• Knowledge and understanding of Microsoft 365 and Azure environment.
• General Knowledge of Microsoft Exchange (On-Premise and Online).
• General Knowledge of Hypervisor technology (Hyper-V and VMware).
• Understanding of networking including DNS, DHCP, TCP/IP.
• Understanding of Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
• Experience with cloud-based technology and applications.
• Strong documentation skills.
• Experience with troubleshooting and resolving technical issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong and creative problem-solving and analytical skills.
• Ability to work in a fast-growing team.
• Excellent customer service.

Qualifications

• Associate's degree in information technology or equivalent experience.
• Strong understanding of computer hardware and software systems.
• Knowledge and understanding of Microsoft 365 and Azure environment.
• General Knowledge of Microsoft Exchange (On-Premise and Online).
• General Knowledge of Hypervisor technology (Hyper-V and VMware).
• Understanding of networking including DNS, DHCP, TCP/IP.
• Understanding of Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
• Experience with cloud-based technology and applications.
• Strong documentation skills.
• Experience with troubleshooting and resolving technical issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong and creative problem-solving and analytical skills.
• Ability to work in a fast-growing team.
• Excellent customer service.