IT Support Specialist

IT Support Specialist | Orthopaedic Associates of Maine The IT Support Specialist is responsible for providing first-level technical support across Orthopaedic Associates of Maine. This includes responding to IT service tickets, resolving routine hardware and software issues, setting up and maintaining workstations, and ensuring users across clinical and administrative teams have reliable access to necessary systems. The role also supports and coordinates small, less complex IT projects (e.g., workstation refreshes and minor software rollouts). This position is critical to maintaining efficient healthcare operations by ensuring the consistent functionality of technology resources that support patient care. Key Responsibilities Respond to incoming IT support requests via ticketing system, phone, and emailProvide troubleshooting and resolution for hardware (desktops, laptops, printers, phones) and software (Microsoft 365, clinical apps, EMR)Set up and configure new workstations for clinical and administrative staffAssist with the onboarding of new employees by preparing user accounts, access credentials, and basic trainingCoordinate small, less complex IT projects (e.g., workstation deployments, minor application upgrades, scheduled equipment replacements) under the direction of the VP of InformaticsDocument common issues and resolutions for knowledge-sharing and trackingEscalate unresolved or complex technical issues to Tier 2 support or the ManagerEnsure all support interactions are delivered with professionalism and are HIPAA-compliant