IT Support Specialist

At Orion180, we don’t just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.

About the role

We are actively recruiting an IT Support Specialist to join our growing team!

Responsibilities

• Empower Users: Respond promptly to help desk tickets, messages, and emails, resolving issues related to PCs, applications, printers, faxes, and network connectivity.
• Lead & Escalate: Serve as a go-to expert by acting as an escalation point for complex helpdesk challenges.
• Document & Educate: Develop clear, user-friendly documentation for common issues, ensuring both helpdesk staff and end users have the tools they need.
• Leverage your Expertise: Utilize your advanced knowledge of Microsoft Windows, Microsoft Office, and Active Directory to manage user accounts, permissions, and email configurations.
• Hardware & Software Management: Install and replace hardware and software across multiple locations, apply security patches, and manage company assets with precision.
• Plan for Success: Collaborate on disaster recovery plans and coordinate equipment relocation and reallocation during company moves.
• Support Remote Users: Assist team members working in other offices with accessing essential technology and provide solutions for portable and handheld devices.
• Project Collaboration: Work closely with the Innovation & Technology Department on exciting projects, research, and process improvements.

Requirements

• Education and Work Authorization:
• - High School Diploma or GED
• - Must be a U.S. Citizen or lawful permanent resident
• CompTIA A+ Certification is preferred
• Experience and Skills:
• - 0 - 2+ years' experience in an IT Support Specialist Role
• - Proven experience of Microsoft Office Suite, Microsoft Teams, and related software
• - Ability to effectively communicate, verbally and written, technical concepts in a clear and understandable way
• - Strong Organizational skills and attention to detail
• - Ability to partner and collaborate with peers and internal stakeholders

Qualifications

• Education and Work Authorization:
• - High School Diploma or GED
• - Must be a U.S. Citizen or lawful permanent resident

Skills

• CompTIA A+ Certification is preferred
• Proven experience of Microsoft Office Suite, Microsoft Teams, and related software
• Ability to effectively communicate, verbally and written, technical concepts in a clear and understandable way
• Strong Organizational skills and attention to detail
• Ability to partner and collaborate with peers and internal stakeholders

Benefits

• Competitive base pay and performance bonuses
• Career growth opportunities including mentorship, growth tracks, and professional development
• Medical, dental, vision, 401k, paid holidays, PTO and more

Pay

Competitive base pay and performance bonuses.

Schedule

On-site role with a fast-paced and collaborative team culture. Results-driven office where your contributions make a real impact.