IT Support Specialist

About the role

Join Our Team & Make an Impact! At Orion180, we don’t just meet expectations, we exceed them. If you’re ready to take your career to the next level and be part of a growing, forward-thinking company, apply today!

Responsibilities

• Empower Users: Respond promptly to help desk tickets, messages, and emails, resolving issues related to PCs, applications, printers, faxes, and network connectivity.
• Lead & Escalate: Serve as a go-to expert by acting as an escalation point for complex helpdesk challenges.
• Document & Educate: Develop clear, user-friendly documentation for common issues, ensuring both helpdesk staff and end users have the tools they need.
• Leverage your Expertise: Utilize your advanced knowledge of Microsoft Windows, Microsoft Office, and Active Directory to manage user accounts, permissions, and email configurations.
• Hardware & Software Management: Install and replace hardware and software across multiple locations, apply security patches, and manage company assets with precision.
• Plan for Success: Collaborate on disaster recovery plans and coordinate equipment relocation and reallocation during company moves.
• Support Remote Users: Assist team members working in other offices with accessing essential technology and provide solutions for portable and handheld devices.
• Project Collaboration: Work closely with the Innovation & Technology Department on exciting projects, research, and process improvements.

Requirements

• Education and Work Authorization: High School Diploma or GED
• Must be a U.S. Citizen or lawful permanent resident
• CompTIA A+ Certification is preferred
• Experience And Skills: 0 - 2+ years' experience in an IT Support Specialist Role
• Proven experience of Microsoft Office Suite, Microsoft Teams, and related software
• Able to effectively communicate, verbally and written, technical concepts in a clear and understandable way
• Strong Organizational skills and attention to detail
• Able to partner and collaborate with peers and internal stakeholders

Qualifications

• High School Diploma or GED
• U.S. Citizenship or Lawful Permanent Resident
• CompTIA A+ Certification Preferred
• 0 - 2+ Years' Experience in IT Support Specialist Role
• Proven Experience with Microsoft Office Suite, Microsoft Teams, and Related Software
• Effective Communication Skills (Verbal and Written)
• Organizational Skills and Attention to Detail
• Ability to Partner and Collaborate with Peers and Internal Stakeholders

Skills

• Microsoft Windows
• Microsoft Office
• Active Directory
• PCs
• Applications
• Printers
• Faxes
• Network Connectivity
• Help Desk Tickets
• Messages
• Emails
• Help Desk Staff
• End Users
• Complex Helpdesk Challenges
• Documentation
• User-Friendly Documentation
• Common Issues
• Technical Concepts
• Communication
• Collaboration
• Disaster Recovery Plans
• Equipment Relocation
• Equipment Reallocation
• Portable Devices
• Handheld Devices
• Remote Users
• Team Members
• Innovation & Technology Department
• Exciting Projects
• Research
• Process Improvements

Benefits

• Medical
• Dental
• Vision
• 401k
• Paid Holidays
• PTO
• and more!

Pay

Competitive base pay and performance bonuses.

Schedule

On-site role with a fast-paced and collaborative team culture. Results-driven office where your contributions make a real impact.