IT Support Specialist

About the role

The IT Support Specialist plays a crucial role in supporting the IT needs of OneSpa World, a global provider of beauty, wellness, and transformation services. This position involves handling a wide range of technology issues, from computer systems and networks to mobile devices and audio-visual equipment.

Responsibilities

• Handle support mailboxes: Create, resolve, assign levels, and escalate support tickets.
• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Maintain and monitor computer systems and networks.
• Respond promptly to service issues and requests.
• Provide technical support across the company (in person, over the phone, or via email).
• Manage user accounts, including setup, additions, moves, changes, terminations, and repairs/replacements.
• Provide remote support to various locations and vessels.
• Aid in IT projects and assist with development support for proprietary technologies or applications.
• Deploy support for all technologies as needed.
• Communicate effectively with non-technical users on proprietary software and other IT aspects.

Requirements

• 3+ years of experience in IT Support or technical help desk roles.
• Microsoft Certified Professional (MCP), Microsoft Certified Solutions Developer (MCSD), or similar certification.
• Experience with Active Directory administration.
• Knowledge of networking technologies and concepts.
• Basic understanding of SQL and SQL scripting.
• ITIL Foundation certification preferred.
• Proficiency in Windows operating systems and Microsoft applications (Word, Excel, etc.).
• Strong technical troubleshooting skills.
• Ability to multitask and prioritize under pressure.
• Excellent verbal and written communication skills.
• Adaptable to changing priorities and flexible working hours.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Hands-on experience with IT support and troubleshooting.
• Experience with Citrix and SQL.

Skills

• Windows OS versions and Microsoft Applications proficiency.
• Clear and concise communication skills.
• Ability to train non-technical users.
• Flexibility to work weekends and international travel as required.