IT Support Specialist

About the role

Oakwood Group is seeking an IT Support Specialist to serve as the first point of contact for employee technology support. This role is ideal for a hands-on IT professional who enjoys solving problems, helping users, and ensuring technology runs smoothly across the organization.

Responsibilities

• Serve as the primary Tier 1 contact for IT support requests, incidents, and service tickets.
• Troubleshoot and resolve issues involving Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Support user account management, including password resets, multi-factor authentication (MFA), and Azure Active Directory access issues.
• Aid with Intune-managed devices, including compliance monitoring and application deployment.
• Diagnose and resolve workstation, operating system, and hardware issues in Windows 10 and Windows 11 environments.
• Support wired and wireless connectivity issues, including Wi-Fi and VPN troubleshooting.
• Perform initial review of endpoint security alerts and escalate concerns as appropriate.
• Assist with email security tools, including spam filtering and quarantine management.
• Support employees with cybersecurity awareness and training platform support.
• Escalate network, infrastructure, security, and system-level issues to Tier 2 support teams as needed.
• Support printers, scanners, barcode scanners, and other end-user hardware.
• Document troubleshooting steps, resolutions, and actions within the IT service management platform.
• Maintain professionalism, confidentiality, and a high level of customer service in all employee interactions.

Requirements

• Associate's or Bachelor's degree in Information Technology or a related field, or equivalent combination of education and experience.
• Minimum of three (3) years of IT support, help desk, or technical support experience in a corporate environment.
• Strong working knowledge of:
• Microsoft 365 applications
• Windows 10 and Windows 11 environments
• End-user computing systems
• Experience supporting Azure Active Directory, including password resets, MFA, and user access requests.
• Foundational knowledge of Microsoft Intune device management.
• Basic understanding of endpoint security and email filtering technologies.
• Ability to troubleshoot basic network issues including Wi-Fi, DHCP, and VPN connectivity.
• Excellent customer service, communication, and interpersonal skills.
• Strong problem-solving abilities with attention to detail.
• Ability to prioritize multiple tasks and manage time effectively in a fast-paced environment.

Qualifications

• Associate's or Bachelor's degree in Information Technology or a related field, or equivalent combination of education and experience.
• Minimum of three (3) years of IT support, help desk, or technical support experience in a corporate environment.
• Strong working knowledge of:
• Microsoft 365 applications
• Windows 10 and Windows 11 environments
• End-user computing systems
• Experience supporting Azure Active Directory, including password resets, MFA, and user access requests.
• Foundational knowledge of Microsoft Intune device management.
• Basic understanding of endpoint security and email filtering technologies.
• Ability to troubleshoot basic network issues including Wi-Fi, DHCP, and VPN connectivity.
• Excellent customer service, communication, and interpersonal skills.
• Strong problem-solving abilities with attention to detail.
• Ability to prioritize multiple tasks and manage time effectively in a fast-paced environment.

Skills

• Customer service
• Communication
• Problem-solving
• Technical troubleshooting
• End-user computing
• Microsoft 365 applications
• Windows 10 and Windows 11 environments
• Azure Active Directory
• Microsoft Intune device management
• Endpoint security
• Email filtering
• Wi-Fi
• Networking

Benefits

Oakwood Group offers a competitive compensation and benefits package, including:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Holidays
• Life and Disability Insurance
• Employee Assistance Program
• Professional Development Opportunities

Pay

N/A

Schedule

N/A

Equal Employment Opportunity

Oakwood Group is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

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