IT Support Specialist

Key Responsibilities

• Stand up IT for new Nooks sites — deploying workstations, mounting monitors, managing cabling, and installing peripherals during facility outfitting.
• Rack and cable servers and network gear under senior direction, then verify each build against the site's configuration baseline.
• Track hardware across its lifecycle — receiving, imaging, inventory, and secure disposal — to Department of Defense (DoD) standards.
• Provide Tier I and Tier II support across the site's classified and unclassified systems, troubleshooting hardware, software, and network issues.
• Resolve issues or escalate them cleanly to senior staff, keeping every handoff documented.
• Support user devices, peripherals, and conference-room and video (VTC) equipment so site staff can work without interruption.
• Perform account creation, permission updates, and patching on site systems under the supervision of senior IT staff.
• Aid in user onboarding and offboarding, including account setup and access changes.
• Assist with system maintenance and configuration changes, building toward more complex administration work.

Documentation & Compliance

• Maintain accurate records of support requests, troubleshooting steps, resolutions, and configuration changes across the system lifecycle.
• Complete all work in line with organizational cybersecurity policies and applicable DoD security standards.
• Cookordination with the site cybersecurity team so account and access work stays compliant.

What Success Looks Like

• Twelve months in, you are the reliable pair of hands on every new-site standup — IT is racked, imaged, cabled, and working when the site goes live, with little rework.
• Tier I and Tier II tickets get resolved or escalated cleanly, and your documentation is complete enough that senior staff can pick up any handoff without guessing.
• You handle more supervised system-administration work than you did at the start, operating at the level of a mid-tier administrator by year's end.
• Users trust you, and senior staff trust the records you keep.

Skills

• 1–2 years of experience in IT support, helpdesk, or system administration (DoD or cleared-environment exposure preferred).
• A DoD 8140.03/8570.01 Information Assurance Technical (IAT) baseline certification — IAT Level I (e.g., CompTIA A+ or Network+) accepted at hire, with IAT Level II (e.g., Security+) obtained within six months of hire.
• Foundational knowledge of Windows and Linux operating systems, networking concepts, and common IT troubleshooting practices.
• Familiarity with account management, permissions, patching, and basic system administration.
• Willingness and physical ability to perform site buildout work — lifting and setting up IT equipment (monitors, workstations, and servers), running cable, and working in confined spaces.
• Strong documentation skills and clear communication with users at all technical levels.
• Ability to travel roughly 25% to support new-site standups.
• Preferred prior DoD or cleared-environment experience.
• Familiarity with structured cabling (Cat6/6A), rack installation, and AV/VTC setup.
• Exposure to IT service management (ITSM) and ticketing tools.
• Associate's degree, or relevant certifications in lieu of experience.

Eligibility & Clearance

Candidates must be eligible to work in the United States and capable of maintaining eligibility up to the Top Secret/Sensitive Compartmented Information (TS/SCI) level within 45 days of hire.

Pay

Salary Range: $100,000 USD - $125,000 USD