IT Support Specialist

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: About Nooks (company description) maybe not needed as heading? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. So we need sections: About the role (the description after "About The Role"), Responsibilities (Key Responsibilities), Requirements (maybe "The Skillset" includes required experience, certifications, etc.), Qualifications (maybe "Eligibility & Clearance"?), Skills (maybe "The Skillset" also includes skills). But we need to avoid duplication. Let's parse content. Sections present: - About Nooks (company overview) - could be omitted? Not required heading but could be part of About the role? Probably not needed. The instruction says include a section only when posting has real, specific content for it. We have content for About the role (the paragraph after "About The Role"). - Responsibilities: "Key Responsibilities" with bullet points. - Requirements: maybe "The Skillset" includes required experience, certifications, etc. Also "Eligibility & Clearance" could be Requirements or Qualifications. - Qualifications: maybe "Preferred Prior DoD or cleared-environment experience..." etc. Actually those are preferred qualifications. - Skills: maybe list of skills like Windows/Linux, networking, documentation, travel. - Benefits: Not mentioned explicitly. No benefits section. So we should NOT include Benefits. - Pay: Salary Range given: "$85,000 USD - $110,000 USD". So we need Pay section. - Schedule: Not mentioned (maybe travel 25% but not schedule). No explicit schedule. So omit Schedule. We must not include placeholder text like "commensurate with experience". Not present. We need to preserve all substantive information. Remove boilerplate: cookie/navigation/legal/EEO etc. Not present. We need to output only HTML fragment, no /, no markdown fences. We'll structure:

About the role

... (the paragraph about role)

Responsibilities

• ... each bullet

We need to capture all responsibilities bullet points. From text: "Key Responsibilities Site Buildout & Hardware Lifecycle Stand up IT for new Nooks sites — deploying workstations, mounting monitors, managing cabling, and installing peripherals during facility outfitting.Rack and cable servers and network gear under senior direction, then verify each build against the site's configuration baseline.Track hardware across its lifecycle — receiving, imaging, inventory, and secure disposal — to Department of Defense (DoD) standards. End-User Support & Troubleshooting Provide Tier I and Tier II support across the site's classified and unclassified systems, troubleshooting hardware, software, and network issues.Resolve issues or escalate them cleanly to senior staff, keeping every handoff documented.Support user devices, peripherals, and conference-room and video (VTC) equipment so site staff can work without interruption. System Administration Foundations Perform account creation, permission updates, and patching on site systems under the supervision of senior IT staff.Support user onboarding and offboarding, including account setup and access changes.Assist with system maintenance and configuration changes, building toward more complex administration work. Documentation & Compliance Maintain accurate records of support requests, troubleshooting steps, resolutions, and configuration changes across the system lifecycle.Complete all work in line with organizational cybersecurity policies and applicable DoD security standards.Coordinate with the site cybersecurity team so account and access work stays compliant." We need to split into sensible list items. Could group by sections but each bullet can be a sentence. Let's extract bullet points: - Stand up IT for new Nooks sites — deploying workstations, mounting monitors, managing cabling, and installing peripherals during facility outfitting. - Rack and cable servers and network gear under senior direction, then verify each build against the site's configuration baseline. - Track hardware across its lifecycle — receiving, imaging, inventory, and secure disposal — to Department of Defense (DoD) standards. - Provide Tier I and Tier II support across the site's classified and unclassified systems, troubleshooting hardware, software, and network issues. - Resolve issues or escalate them cleanly to senior staff, keeping every handoff documented. - Support user devices, peripherals, and conference-room and video (VTC) equipment so site staff can work without interruption. - Perform account creation, permission updates, and patching on site systems under the supervision of senior IT staff. - Support user onboarding and offboarding, including account setup and access changes. - Assist with system maintenance and configuration changes, building toward more complex administration work. - Maintain accurate records of support requests, troubleshooting steps, resolutions, and configuration changes across the system lifecycle. - Complete all work in line with organizational cybersecurity policies and applicable DoD security standards. - Coordinate with the site cybersecurity team so account and access work stays compliant. That seems comprehensive. Now Requirements: maybe "The Skillset" includes required experience: 1–2 years of experience in IT support, helpdesk, or system administration (DoD or cleared-environment exposure preferred). A DoD 8140.03/8570.01 Information Assurance Technical (IAT) baseline certification — IAT Level I (e.g., CompTIA A+ or Network+) accepted at hire, with IAT Level II (e.g., Security+) obtained within six months of hire. Foundational knowledge of Windows and Linux operating systems, networking concepts, and common IT troubleshooting practices. Familiarity with account management, permissions, patching, and basic system administration. Willingness and physical ability to perform site buildout work — lifting and setting up IT equipment (monitors, workstations, and servers), running cable, and working in confined spaces. Strong documentation skills and clear communication with users at all technical levels. Ability to travel roughly 25% to support new-site standups. That's more like Requirements and Skills combined. We could split: Requirements (experience, certifications, eligibility) and Skills (technical skills, soft skills). But we need to avoid duplication. Let's decide: - Requirements: experience, certification, eligibility (clearance), education (Associate's degree or relevant certifications). Also maybe "Eligibility & Clearance" section. - Skills: technical skills (Windows/Linux, networking, account management, etc.), physical ability, documentation, communication, travel willingness, preferred qualifications (DoD experience, structured cabling, AV/VTC, ITSM ticketing). We'll need to include all. Let's extract Eligibility & Clearance: "Candidates must be eligible to work in the United States and capable of maintaining eligibility up to the Top Secret/Sensitive Compartmented Information (TS/SCI) level within 45 days of hire." Also "Associate's degree, or relevant certifications in lieu of experience." under Preferred? Actually it's under "The Skillset" after "Preferred Prior DoD or cleared-environment experience...." Actually reading: after list of skills, there is "Preferred Prior DoD or cleared-environment experience.Familiarity with structured cabling (Cat6/6A), rack installation, and AV/VTC setup.Exposure to IT service management (ITSM) and ticketing tools.Associate's degree, or relevant certifications in lieu of experience." So that's preferred qualifications. Thus we have: Requirements (mandatory): - 1–2 years of experience in IT support, helpdesk, or system administration (DoD or cleared-environment exposure preferred). - DoD 8140.03/8570.01 IAT baseline certification — IAT Level I (e.g., CompTIA A+ or Network+) accepted at hire, with IAT Level II (e.g., Security+) obtained within six months of hire. - Foundational knowledge of Windows and Linux operating systems, networking concepts, and common IT troubleshooting practices. - Familiarity with account management, permissions, patching, and basic system administration. - Willingness and physical ability to perform site buildout work — lifting and setting up IT equipment (monitors, workstations, and servers), running cable, and working in confined spaces. - Strong documentation skills and clear communication with users at all technical levels. - Ability to travel roughly 25% to support new-site standups. - Eligible to work in the United States and capable of maintaining eligibility up to TS/SCI within 45 days of hire. Qualifications (maybe education): - Associate's degree, or relevant certifications in lieu of experience. Preferred Qualifications: - Prior DoD or cleared-environment experience. - Familiarity with structured cabling (Cat6/6A), rack installation, and AV/VTC setup. - Exposure to IT service management (ITSM) and ticketing tools. Skills: maybe we can combine technical skills: Windows/Linux, networking, account management, etc. But we already listed those under Requirements. To avoid duplication, we could treat Requirements as mandatory experience/certification/clearance, and Skills as technical competencies (Windows/Linux, networking, account management, etc.) and soft skills (documentation, communication). But we already listed those in Requirements. Let's think: The instruction says prefer a few substantive sections over many thin ones. So we could combine Requirements and Skills into one section? But headings are prescribed; we can omit sections if no content. We need to decide which sections to include. We have content for About the role, Responsibilities, Requirements (experience, certification, clearance), Qualifications (education), Skills (technical/soft), Pay. We could omit Qualifications if we fold education into Requirements or Skills. But we have a specific line "Associate's degree, or relevant certifications in lieu of experience." That's a qualification. Could be part of Requirements (education). Let's treat Requirements to include experience, certification, clearance, education. Then Skills to include technical and soft skills. Preferred qualifications could be part of Skills as "Preferred" but we could include them under Skills as bullet points noting they are preferred. Thus sections: - About the role - Responsibilities - Requirements - Skills - Pay We'll not include Benefits, Schedule, Qualifications. Now we need to ensure we don't include placeholder text like "commensurate with experience". Not present. Now craft HTML. We'll need to escape any HTML special characters? Not needed. Let's write:

About the role

New Nooks sites do not run themselves — someone has to build the IT and keep users working once it is live. As IT Support Specialist, you will be the frontline resource for day-to-day technical support and the hands that stand up IT during site buildouts: deploying workstations, running cable, and setting up the systems people rely on. You will report to the site IT & Cybersecurity Manager as an individual contributor, working closely with senior IT staff to resolve escalated issues and build the system-administration depth to grow into more senior roles. This is honest, hands-on work, and the majority of it is new-site buildouts rather than steady-state support — expect physical setup, travel, and shifting priorities as sites come online. This role includes roughly 25% travel to support new-site standups. Ownership is defined, but you will step in wherever a site needs you to get it operational.

Responsibilities

• Stand up IT for new Nooks sites — deploying workstations, mounting monitors, managing cabling, and installing peripherals during facility outfitting.
• Rack and cable servers and network gear under senior direction, then verify each build against the site's configuration baseline.
• Track hardware across its lifecycle — receiving, imaging, inventory, and secure disposal — to Department of Defense (DoD) standards.
• Provide Tier I and Tier II support across the site's classified and unclassified systems, troubleshooting hardware, software,