IT Support Specialist

About the role

At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world-class cancer care close to home. By offering cutting-edge treatments, innovative research, and a patient-centered approach, we are redefining what’s possible in the fight against cancer and blood disorders. If you want to be part of a growing organization committed to healing, hope, and advanced care, join us and help make a meaningful impact!

Located in Brooklyn, NY with an onsite role based in Yorktown, NY; requires local travel between multiple NYCBS locations.

Responsibilities

• Provide first and second-level technical support to end users via phone, remote access, and in-person assistance
• Troubleshoot hardware, software, and network-related issues across workstations, laptops, printers, and peripherals
• Log, track, and manage support tickets using ServiceNow, ensuring timely resolution and proper documentation
• Support onboarding and offboarding processes, including account setup, permissions, and hardware deployment
• Perform imaging, setup, maintenance, and upgrades of end-user devices
• Escalate complex or recurring issues to appropriate IT teams
• Travel between NYCBS sites to provide onsite support for clinical and administrative teams
• Maintain and contribute to internal documentation and knowledge base resources

Requirements

• 1.5+ years of experience in IT support, help desk, or service desk environment
• Strong troubleshooting skills across hardware, software, and basic networking
• Working knowledge of Active Directory
• Excellent communication and interpersonal skills with a customer-focused approach
• Ability to multitask and prioritize in a fast-paced environment

Preferred Qualifications

• Experience with ITSM tools (ServiceNow preferred)
• CompTIA A+, Network+, or equivalent certification
• Experience in healthcare IT or supporting clinical applications
• Bachelor’s degree or equivalent experience

Benefits

• Health Insurance (Day 1)
• Dental, Vision, Life Insurance
• Short & Long-Term Disability
• 401(k) Plan
• Generous PTO

Pay

Salary: Starting at $30.00/hour

Schedule

Monday – Friday with additional weekend/project work as needed; participation in on-call rotation, including weekends and after-hours support; ability to lift and move equipment up to 50 lbs.