IT Support Specialist

NavSav Insurance is searching for an IT Support Specialist to join our rapidly growing team. We are experiencing significant growth and have a spot for you. We need talented people who will help guide the NavSav of tomorrow. Our people bring ambition, passion, and innovation to every area of our company.

Responsibilities

• Serve as the first point of contact for employees seeking technical assistance by phone, email, or help desk ticket.
• Perform remote troubleshooting using diagnostic techniques and relevant questions.
• Guide employees through the problem-solving process and provide clear technical instruction.
• Document technical issues, actions taken, and resolutions within the help desk ticketing system.
• Assist with onboarding new employees by creating Microsoft 365 accounts, assigning appropriate permissions, and providing basic hardware and software instruction.
• Prepare, configure, package, and ship computers, monitors, phones, and other equipment to new employees.
• Maintain accurate inventory records for laptops, monitors, accessories, phones, and other company-issued equipment.
• Track equipment assignments, serial numbers, shipment information, and employee acknowledgments.
• Monitor inventory levels and communicate when additional equipment or supplies need to be ordered.
• Coordinate the return of company equipment from former employees, including providing shipping instructions and tracking outstanding returns.
• Inspect, document, and process returned equipment for reuse, repair, replacement, or disposal.
• Ensure equipment is properly reset, securely stored, and prepared for reassignment.
• Work with Human Resources and company leaders to resolve missing, damaged, or unreturned equipment.
• Maintain and update IT procedures, equipment records, FAQs, and knowledge-base documentation.
• Assist with company-wide technology projects and equipment deployments as needed.
• Travel occasionally depending on project assignments or office support needs.

Requirements

• Strong knowledge of computer hardware, software, operating systems, and basic computer programs.
• Experience providing technical support and troubleshooting hardware and software issues.
• Ability to work effectively in an extremely fast-paced environment.
• Understanding of IT help desk practices with a strong emphasis on customer service.
• Strong organizational skills and attention to detail.
• Ability to manage multiple support requests, equipment shipments, and inventory needs simultaneously.

Qualifications

• Microsoft 365 administration experience is a plus.
• Experience with VoIP phone systems is a plus.
• Previous experience with IT equipment inventory or asset management is preferred.

Benefits

• Competitive salary.
• Medical insurance.
• Dental and vision insurance.
• Supplemental benefits.
• Paid time off that begins accruing immediately.
• Retirement plan with employer match.
• Paid holidays.