IT Support Specialist

About the role

Mountain Land Physical Therapy runs roughly 80 outpatient clinics, and every one of them depends on technology working. We are hiring an on-site IT Support Specialist to be the person our clinical and administrative teams reach when something is not working, and to make sure it gets fixed. This is a real first-line support role.

What You'll Do

• Take in support requests, prioritize them, work them, and document what you did.
• Fix issues at the desktop and device level, including software installs, hardware swaps, and configuration.
• Set up equipment and accounts for new hires, and make sure access is removed when people leave.
• Support clinic technology including workstations, printers, phones, tablets, and payment terminals.
• Travel to clinics for hardware replacements, installs, and issues that cannot be fixed remotely.
• Escalate the things that need deeper technical involvement, and learn from how they get solved.
• Keep asset records accurate and write up the fixes that other people will need later.

What We're Looking For

• An aptitude for troubleshooting Windows and Microsoft 365, and a willingness to learn quickly.
• Comfort with basic computer hardware, including PCs, printers, and peripherals.
• Genuinely good communication. You will be talking to therapists and front office staff, not engineers.
• Dependability. Clinics need to know their request is being handled.
• A valid driver's license and willingness to travel to clinic locations.
• Comfort working around protected health information, or willingness to be trained on it properly.

Requirements

• Must be able to work fully on-site at our Cottonwood Heights, Utah location.
• Desire to learn and develop technical skills.
• Excellent problem-solving abilities.
• Strong communication skills.
• Ability to work independently and as part of a team.

Qualifications

• Additional Education or Certifications in Technology (preferred, but not required)
• A year or more in help desk, technical support, or a similar role.
• A+, Network+, or Microsoft certifications, or technical coursework.
• Exposure to Microsoft Entra ID, Intune, or an IT ticketing platform.
• Interest in scripting and automation, such as PowerShell or Power Automate.

Pay

$18.50 - $20.50/hour

Benefits

This is a full-time, fully benefited position that is eligible to receive medical, dental, vision, and life insurance, as well as 401(k), PTO, and wellness incentives. Benefits add roughly 20–30% additional income to the pay range.

Location

1952 East Fort Union Blvd, Salt Lake City, UT 84121 (On-Site)