IT Support Specialist

About the role

MTSI is seeking an IT Support Specialist to provide day-to-day technical support to end users and ensure the reliable operation of IT systems and infrastructure.

Responsibilities

• Provide Tier I/II technical support for hardware, software, and network-related issues
• Troubleshoot and resolve user account issues
• Reset passwords and support identity/access management processes
• Diagnose and resolve workstation, application, and connectivity problems
• Troubleshoot basic network issues including connectivity, switches, and routers
• Support and monitor network devices and infrastructure for performance and availability
• Aid in maintaining secure and reliable network operations
• Set up, configure, and deploy desktops and peripheral devices
• Install and update operating systems, applications, and security patches
• Perform routine maintenance and system upgrades
• Track and manage IT equipment inventory (hardware and software)
• Maintain accurate asset records and lifecycle documentation
• Manage and maintain the IT asset management database, including tagging equipment and performing any necessary data entry
• Collect all necessary receipts and documentation for Business Operations Manager
• Document daily deliveries and shipments to update inventory
• Create and generate detailed reports regarding IT equipment inventory
• Ensure 100% tracking, chain of custody, and safeguarding of all hardware inventory, shipments, and returns, including classified shipments
• Provide professional, timely, and courteous support to all users
• Communicate technical issues and solutions clearly, both verbally and in writing
• Document support requests, resolutions, and processes in ticketing systems
• Develop and maintain user guides and standard operating procedures

Requirements

• 3+ years of experience in IT support or help desk environment
• Experience troubleshooting Windows-based systems and common business applications
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN)
• Strong problem-solving and analytical skills

Desired Requirements

• Relevant certifications (e.g., CompTIA A+, Network+, Security+)
• Experience with ticketing systems and IT service management tools
• Familiarity with asset management systems
• Experience supporting secure or regulated environments

Education Requirements

Bachelor's Degree or equivalent experience.

Clearance Requirements

TS/SCI or the ability to obtain one.

Please Note: U.S. Citizenship is required for this position.