IT Support Specialist

About the role

Massaro Construction Group is seeking an IT Support Specialist to provide responsive, hands-on technology support for employees in the corporate office, remote environments, and active project sites. The role resolves day-to-day hardware, software, account, connectivity, and application issues while supporting secure, reliable technology operations. This position is primarily on-site at our O'Hara Township office while also supporting employees in other Massaro offices (Erie/State College) and project locations throughout the greater Pittsburgh region. Local jobsite travel is expected, with occasional after-hours support for urgent issues, planned upgrades, or project-site setup.

Responsibilities

• Serve as a first point of contact for IT requests; diagnose and resolve common Tier 1 issues involving Windows, Microsoft 365, Google Workspace, printers, mobile devices, conference-room technology, VPN, connectivity, and network access.
• Maintain clear communication through resolution or escalation.
• Perform employee onboarding, role changes, and offboarding, including accounts, permissions, licensing, device preparation, software installation, equipment deployment, and secure asset recovery.
• Provision, configure, maintain, replace, and retire company computers, tablets, mobile devices, printers, and related end-user technology; maintain accurate hardware, software, licensing, and assignment records.
• Perform routine Active Directory, Microsoft 365, and Google Workspace administration and assist with endpoint enrollment, application deployment, updates, security settings, MFA, authentication, and remote support.
• Provide first-line support for Massaro applications including Procore, Sage 300 CRE/Sage Intacct, TimberScan, Autodesk, Adobe, Primavera P6, BuildingConnected, On-Screen Takeoff, and other approved platforms.
• Support project-office and jobsite technology, including internet/Wi-Fi, devices, printers, displays, file access, and new-site setup; travel to local jobsites when needed and provide practical user guidance or basic training.
• Troubleshoot basic LAN/Wi-Fi, TCP/IP, DHCP, DNS, VPN, switches, and access points; support office AV, shared printers/scanners, outages, upgrades, device refreshes, and scheduled IT projects.
• Reinforce cybersecurity practices including MFA, access controls, endpoint protection, phishing awareness, secure device/data handling, and prompt incident escalation; document recurring issues and recommend practical improvements.
• Create and maintain useful ticket notes, troubleshooting procedures, user guides, knowledge-based articles, equipment standards, inventory records, and jobsite technology documentation.
• Identify recurring support problems and recommend practical process, automation, training, or standardization improvements that reduce support demand and improve the user experience.

Requirements

Ability to travel locally to Massaro offices and project sites and to lift, move, install, or relocate typical IT equipment.

Qualifications

• Associate degree in IT, Computer Science, or a related field, or equivalent education/certifications.
• Approximately 1–3 years of IT support, desktop support, help desk, or field-support experience.
• Certifications: CompTIA A+, Network+, Security+, Microsoft 365, Google Workspace, Microsoft Endpoint Administrator, or similar industry certifications (preferred).

Skills

• Working knowledge of Windows 11, computer hardware, printers/peripherals, mobile devices, Microsoft 365, Google Workspace, user accounts, licensing, permissions, MFA, and common endpoint-management tasks.
• Working understanding of TCP/IP, DHCP, DNS, Wi-Fi, VPN, and basic switch/router troubleshooting; able to diagnose unfamiliar issues, document findings, escalate appropriately, and follow through to resolution.
• Strong customer-service, verbal, and written communication skills; able to explain technical information clearly, prioritize multiple requests, and manage interruptions.
• Experience in construction, architecture, engineering, field operations, manufacturing, or another project-based environment; familiarity with Massaro's construction applications is a plus.
• Experience with Active Directory, device enrollment, software deployment, endpoint security, or similar endpoint-management tools.