IT Support Specialist
What Will You Do?
Provide direct technical support for end users at the Legrand Data, Power, and Control onsite and remote support for global sites and users.
Support manufacturing operations, including Windows computers, OT systems, and IoT devices.
Liaise with IT functional experts to ensure correct and timely support is delivered.
Resolve general hardware and software technical issues.
Maintain and repair computers and peripheral devices.
Facilitate new employee setup, deployment, and onboarding.
Maintain accurate inventory of IT equipment.
Install and configure software on user machines.
Manage cybersecurity vulnerabilities and partner with IT staff and business users on cybersecurity initiatives.
Coordinate maintenance and repairs with third-party vendors.
Purchase and provision IT supplies.
Qualifications
- Education: Bachelor’s Degree in Computer Science, Information Systems, or equivalent work experience
- Experience: 4+ years of IT user support experience
- ITIL 4 Foundation certification preferred
Skills/Knowledge/Abilities
- Proven IT experience supporting end users and computer systems
- PREFERRED: Experience supporting Windows servers and network environments
- Familiarity with ITSM principles and best practices
- Working understanding of TCP/IP, DNS, and DHCP network protocols
- Ability to thrive in a fast-paced, time-sensitive environment while managing multiple priorities
- Excellent verbal and written communication skills
- Strong customer service orientation and interpersonal skills
- Skilled at diagnosing and resolving complex technical problems
- Demonstrated ability to quickly learn and adapt to new technologies
- Self-motivated and able to work independently with minimal supervision
Company Info
About Legrand: Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide.
About Legrand North And Central America: Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network.
About Legrand’s Data Center Power And Control Division: The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future.