IT Support Specialist

About the role

The IT Support Specialist will provide technical support to internal employees and event staff, troubleshoot hardware, software, and network-related issues, onboard and offboard employees, maintain asset management, manage access control, and provide live event support.

Responsibilities

• Provide end-user support by troubleshooting hardware, software, and network-related issues across Windows, macOS, and mobile devices.
• Support enterprise applications, collaboration tools, and VPN connectivity.
• Document incidents, service requests, and resolutions in the ticketing system.
• Train employees on basic IT procedures, security best practices, and self-service tools.
• Onboard new employees by provisioning accounts, email, system access, and IT equipment.
• Offboard departing employees by revoking access, collecting assets, and ensuring proper data retention.
• Maintain and update user roles, group memberships, and permissions based on job function changes.
• Ensure adherence to security policies during employee transitions.
• Maintain an accurate inventory of IT assets, track asset assignments, returns, and decommissioning to ensure compliance with company policies.
• Avoid and resolve real-time technical issues during events to minimize downtime.
• Contribute to the development and maintenance of IT checklists with the focus on completeness and accuracy.
• Participate in post-event reviews to discuss lessons learned from a technology perspective with the goal of bettering the experience for future events.

Requirements

• Associates degree in Computer Science, Information Technology, or equivalent work experience.
• 2-3 years enterprise technology experience.
• Experience with remote desktop support tools and ticket management tools.
• Experience with imaging of computers.
• Experience with Autopilot and Jamf a plus.
• Excellent communication skills (verbal and written).
• Ability to work a flexible schedule as needed.

Qualifications

• CompTIA A+ certification a plus.

Skills

• Technical problem-solving skills.
• Strong organizational and attention to detail.
• Ability to work independently and as part of a team.
• Knowledge of ITIL Service Management Framework.

Benefits

Competitive benefits package including medical, dental, vision, 401(k) plan with company contribution, Wellbeing Allowance, and more. Eligible for a flexible schedule including weeknights, weekends, and holidays to cover high-profile concerts and NBA games.