IT Support Specialist

About the role

Knighted is looking for an IT Support Specialist I (ITSS1) to support the IT department and greater Knighted team by solving a wide range of Tech related problems and assisting to create a streamlined IT infrastructure. You will be empowered to leverage FreshService IT Services Management platform and dashboards to manage your ticket queue, working in a team environment to enhance your knowledge and that of your teammates. Successful candidates enjoy customer service support, possess knowledge across a wide range of technical topics, and thrive on finding solutions to technical issues in a fast-paced environment. Must be self-motivated, possess a sense of urgency and demonstrate critical thinking skills; capable of working in a heavily collaborative environment. Training will be provided to ensure skills and quality of work meet Knighted standards.

Responsibilities

• Provide timely first-level contact and problem resolution for hardware, software, networking, and mobile support. Escalate issues as appropriate.
• Performs general IT support activities, hardware deployment/repair, and software installations.
• Performing preventative maintenance of IT equipment.
• Travel to business operations locations for support and maintenance, as well as assisting remotely.
• Supports account management of technical systems.
• Aid in recommending technical solutions that meet design and functional needs.
• Aid in updating/authoring IT documentation.
• Perform asset management to include asset inventory, audit and tracking, asset administration and reporting, automating the asset management process as necessary.

Qualifications

• Must be at least 21 years of age or older to be able to assist our teams onsite.
• Associates Degree, equivalent Certification (A+, Net+, Sec+, Cloud+, etc.), or equivalent experience preferred
• Familiarity with SaaS environments is a plus.

Skills & Technical Knowledge

• Detail oriented person that acts with a sense of urgency.
• Demonstrates an upbeat and positive attitude toward job responsibilities and accomplishment of critical business objectives.
• Strong interpersonal and communication skills, with the ability to communicate effectively using several modes of communication, such as: face-to-face, email, phone, instant messaging, etc.
• Knowledge of Google Workspace Apps.
• Knowledge and ability to support iPadOS, MacOS, ChromeOS, WindowsOS, Android
• Ability to quickly understand and operate a wide variety of System and Cloud based applications.

Benefits

• Company Sponsored IT Certificate Training Program
• Flexible medical benefits, with options to upgrade your coverage.
• Dental and vision coverage.
• Paid time off (PTO) and paid sick leave (PSL).
• Retail planning through our 401(k) program.

Pay

Bay Area pay range: $26 - $30 USD