IT Support Specialist
About the role
We are an established real estate law firm with offices across California. Our firm is looking for an IT Support Specialist to join our fast-paced team in our Irvine, CA office.
Responsibilities
- Build, repair, replace, install, and maintain all IT-related equipment
- Provide first-level support of workstations (hardware and software), printers, servers, and/or network equipment
- Maintain anti-virus software and support operating system updates
- Monitor server and file backups
- Participate in various hardware and software upgrade projects
- Perform additional IT-related duties as needed by the department
Qualifications
- 1+ year help desk, IT or customer service experience
- Experience troubleshooting, installing, and configuring desktops
- Familiarity with Windows OS, including Windows 11, and the Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)
- Strong interpersonal and written communication skills
- Excellent internal client service skills
- Ability to lift up to 50 pounds regularly
Preferred Qualifications
- Certification(s) in any of the following: (A+) Certified Computer Technician, (CSS) Customer Service Support Specialist, (CNST) Certified Network Systems Technician, and Hewlett Packard LaserJet printers
- Experience in any of the following areas: Microsoft Windows and Server operating systems, PC assembly, PC preventive maintenance, network performance/operations, troubleshooting, network security, technical support, installation/configuration, and LaserJet repairs
Schedule
Position is full-time at 40 hours/week. Our business hours are 8:30am-5:30pm Monday-Thursday, 8:30am-5:00pm Friday. The primary responsibilities of this position require that the work be performed at the office full-time. We are not considering remote candidates at this time.
Why Work for Us?
Our firm offers a rewarding work environment that values a work-life balance and fosters a culture of professional growth and opportunities. We provide a comprehensive compensation package that includes medical, dental, vision, life, disability insurance, 401(k) with company match, paid vacation, and sick time.
What Employees Are Saying About Working With Us
- The people, atmosphere, culture, and work/life balance are great.
- I always feel included, respected, and a part of the team.
- I have been given so many opportunities to grow and have learned so much.