IT Support Specialist

Responsibilities

• Responding to requests for technical support in a timely fashion
• Diagnosing and troubleshooting environmental (server/hardware/operating system/software/printer/KIP plotter) issues
• Engineering support: Analyzing, identifying and resolving technical issues related to plan and drawing production in AutoCAD Civil3D
• Hardware Setup: configure, unbox, and deploy new Windows 10/11 laptops and desktop workstations for employees
• Aiding with the development, maintenance and documentation of IT systems, processes and procedures
• Draft user guide documents
• Aiding in asset management: Track equipment check-outs and maintain accurate, up-to-date hardware and software asset inventory
• Server & VPN Maintenance: Help monitor local Windows Servers, check backups, and assist remote users with connectivity issues
• Aid the IT Team with hands-on tasks during large-scale network infrastructure updates and office-wide software rollouts
• Other duties as assigned

Qualifications

• Bachelor’s degree in Computer Science or a related field or equivalent experience
• 1-3 years of general workplace IT experience in a position involving regular and routine support of desktops and laptops running Windows 10 or 11
• General networking knowledge (understanding TCP/IP, DHCP, DNS, SD-WAN, Wi-Fi connectivity, and basic routers)
• Familiarity with or high willingness to learn Windows Server environments
• Previous employment in a position involving routine AutoCAD set up, configuration and troubleshooting, strongly preferred
• Basic experience with PowerShell programming or scripting is a plus
• Strong communication skills, a customer-service mindset, and the ability to work independently with minimal direction in a fast-paced environment
• Valid driver’s license and reliable transportation for occasional travel to regional office locations