IT Support Specialist

IT Support Specialist

JST is currently seeking an IT Support Specialist to join their team at Kirtland AFB in Albuquerque, NM. The position is full-time and offers a full benefit package, a collaborative work environment, and a strong company culture. Veterans and military spouses are encouraged to apply.

Responsibilities

• Provide technical support for end user devices hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies
• Sets-up and configures new end-user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals
• Investigates and resolves all connectivity issues related to end-user, site infrastructure and IT equipment
• Participates in construction project planning, providing detailed requirements for facility IT specifications
• Coordinates with hardware maintenance providers for break/fix installations, providing after-hours support when required
• Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information
• Recommends customer service and IT process support enhancements by researching and recommending new technologies and processes

Qualifications

• 5 years relevant experience
• Bachelor’s degree in computer science, information technology or a related field

Desired Qualifications

• Information Assurance Level Technician experience in a large government consulting environment
• IAT Level II Certifications: CompTIA CySA+, CompTIA Security+, EC-Council CND

About Joint Strategic Technologies (JST)

No objective is beyond reach! Joint Strategic Technologies (JST) enables successful mission outcomes from the back office to the battlefield. Our team includes leading experts from military, government and the private sector, all working together to help federal customers make a difference. Our goal is to Elevate the Impact that our employees have on our customers and treat every employee as a valued member of our team. JST empowers employees to make decisions and take action, thus improving overall organizational growth and employee development. Culture isn't something you talk about. It's something you do. JST is committed to creating a positive environment 'that reaches beyond work and careers' to support every employee's professional and personal objectives. JST values the well-being of every employee and encourages healthy lifestyles, family activities and community involvement.

Equal Opportunity Employer

JST is an equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. JST will not tolerate discrimination or harassment.