IT Support Specialist

Responsibilities

• Resolve hardware, software, and peripheral issues for end users across our locations
• Respond to support requests via phone, email, chat, and ticketing system
• Set up and configure new hardware, software, and equipment for new and existing employees
• Document all interactions clearly and accurately in our ticketing system
• Cook up with vendors on warranty, repair, and equipment replacement as needed
• Makes occasional visits to nearby branch locations to provide on-site support
• Contributes to internal documentation, training materials, and process improvements
• Identifies and flags recurring issues and patterns to help improve overall IT operations

Requirements

• High school diploma or equivalent
• At least one year of experience in a technical support role
• Strong problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Basic knowledge of Windows operating systems and Microsoft Office

Qualifications

• Experience with troubleshooting and resolving hardware and software issues
• Knowledge of common IT tools and software such as Microsoft Office, Windows operating systems, and basic networking concepts
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and ability to follow instructions accurately

Skills

• Technical support skills
• Customer service skills
• Problem-solving skills
• Communication skills
• Attention to detail

Benefits

• Health insurance
• Retirement plan
• Flexible schedule
• Professional development opportunities

Pay

• $22.00–$26.00/hour