IT Support Specialist
Homans Associates (HA) is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. We distribute Mitsubishi, Armstrong, and Bryant HVAC equipment, along with a full line of residential and commercial parts, supplies, and accessories across New England, New York, and New Jersey. Our IT team drives a technology-first operation, ensuring seamless support for our fast-moving distribution business.
About the role
As an IT Support Specialist (Tier 1), you will serve as the first point of contact for employees across our locations when technology issues arise. You’ll resolve problems quickly, communicate clearly, and document thoroughly—playing a critical role in keeping operations running smoothly. This is an in-person, onsite position at our Wilmington Branch; remote options are not available.
Responsibilities
- Resolve hardware, software, and peripheral issues for end users across our locations
- Respond to support requests via phone, email, chat, and ticketing system
- Set up and configure new hardware, software, and equipment for new and existing employees
- Document all interactions clearly and accurately in our ticketing system
- Coordinate with vendors on warranty, repair, and equipment replacement as needed
- Make occasional visits to nearby branch locations to provide on-site support
- Contribute to internal documentation, training materials, and process improvements
- Identify and flag recurring issues and patterns to help improve overall IT operations
- Other duties as assigned
Schedule
Onsite Monday–Friday, 7:00 AM–4:30 PM
Pay
$22.00–$26.00/hour