IT Support Specialist

Position Summary

Successful IT Systems Specialists enjoy the challenges of installing, troubleshooting, and maintaining IT systems that optimize efficiency and security to best meet the goals of the business.

Essential Duties And Responsibilities

• Helpdesk and day-to-day workstation and application troubleshooting utilizing remote support tools.
• Resolving technical issues in a Windows environment, including on-prem Active Directory, Microsoft Remote Desktop, Office 365, Cisco AnyConnect, and Delmiaworks IQMS.
• Remediation of security vulnerabilities as detected.
• Create and maintain user facing “how-to” and internal documentation.
• Investigating and resolving trouble ticket items and making necessary repairs.
• Onsite and remote support tackling day-to-day maintenance and repair of computers, printers, scanners, and network components.
• Installing and testing network cabling.
• Coinciding and implementing network software patches and upgrades.
• Multi-Site Support for enterprise data, voice and video networks.
• Administering enterprise wide security policies and systems.
• Monitoring long-term information security and privacy strategy.
• Planning and upgrading network installation projects.
• Working with outside vendors for monitoring, new installations, upgrades, patches, and other support.

Essential Functions

• Excellent organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Effectively interact and work in a team environment.
• Committed to lifelong learning and continuous improvement.
• Committed to making positive change, but remaining flexible and able to adapt to company growth and evolving responsibilities.
• Interested in company results.
• Treat people with respect.
• Commitment to working safely.

Qualifications

• Associate’s degree Required and Minimum 2-5 years of IT Support / Helpdesk experience.
• Certifications: CompTIA A+ (Preferred), CompTIA Networking+ (Recommended), CompTIA Security+ (Nice to have).