IT Support Specialist

About the role

This role will report into our Technical Assistance Manager, and will require travel to local offices. The IT Support Specialist will answer tickets and provide real-time technical support for our employees for our NextGen EHR, Office 365, and other software. We are looking for someone with a strong technical acumen that wants to help us improve our IT function and grow with us. You will be able to see your impact as you help our employees and clinicians provide care for our clients in their greatest time of need. This role will be primarily remote with some travel required to our Portland area offices as needed.

Our Pillars

• Make things easier
• Forge genuine connections
• Elevate the standard

Responsibilities

• Provide first-level support to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain hardware and software components, including desktops, laptops, and printers
• Troubleshoot and resolve technical problems in a timely manner, escalating issues as needed.
• Collaborate with IT team members to implement and maintain IT policies and procedures.
• Assist in the administration of IT systems, including user account management and access control.
• Conduct technology training sessions for employees to enhance their proficiency with IT tools.
• Stay current with industry trends and technologies to provide proactive recommendations for system improvements.
• Performs other duties as assigned.

Qualifications

• Proven experience as an IT Support Specialist or similar role.
• Strong knowledge of Windows and/or Mac operating systems.
• Knowledge of Office 365 administration.
• Familiarity with networking concepts and troubleshooting.
• Excellent communication and interpersonal skills.
• Customer-focused with a commitment to providing exceptional service.
• Ability to work independently and collaboratively in a team environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) a plus.
• Experience with EHR (Electronic Health Records) systems a plus.
• Experience with Jira/Atlassian suite a plus.

Benefits

• W2 role with competitive salary
• Medical, Dental and Vision on the first of the month after employment (based on FT hours)
• Paid Vacation, Sick, and Holiday time
• Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges.
• 401(k) plan with company contribution
• Opportunity to work in a cutting-edge healthcare technology environment
• Professional development opportunities and training
• Collaborative and supportive work culture
• Impactful role contributing to the enhancement of patient care and healthcare processes