IT Support Specialist
About the role
In the role of IT Support Specialist, we'll count on you to:
- Apply technology to address business needs and constraints
- Aid staff in achieving efficient and effective use of computing technology and maximizing utilization of computer resources
- Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
- Participate in enterprise-wide IT projects and initiatives
- Diagnose system hardware, software, and operator problems
- Provide advanced troubleshooting on complicated IT issues
- Provide support for software applications
- Provide desk-side training upon request for enterprise applications
- Request hardware and software through the requisition system as directed by their supervisor
- Provide hardware support, printer and printing support
- Afford assistance to the IT Support team with inventory management of desktops, laptops, printers, and other personal hardware assets
- Afford assistance to the IT Support team with software inventory where required
- Provide local office coordination and communication of technical support topics/issues of interest
- Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
- Collaborate with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team
- Perform other duties as needed
Responsibilities
Preferred Qualifications:
- Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIST
Required Qualifications:
- Associate's degree in Computer Science/MIS-related area or equivalent work experience
- A minimum of 1 year of experience in technical support of PC, networks and servers
- Excellent working knowledge of personal computer and peripherals
- Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server
- Working knowledge of Microsoft Office applications
- Excellent client service, interpersonal and communication skills
- Self-starter able to handle multiple tasks and deadlines with minimal supervision
Qualifications
Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIST
Associate's degree in Computer Science/MIS-related area or equivalent work experience
A minimum of 1 year of experience in technical support of PC, networks and servers
Excellent working knowledge of personal computer and peripherals
Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server
Working knowledge of Microsoft Office applications
Excellent client service, interpersonal and communication skills
Self-starter able to handle multiple tasks and deadlines with minimal supervision
Skills
Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIST
Excellent working knowledge of personal computer and peripherals
Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server
Working knowledge of Microsoft Office applications
Excellent client service, interpersonal and communication skills
Self-starter able to handle multiple tasks and deadlines with minimal supervision