IT Support Specialist
About the role
Hamilton Storage is seeking an IT Support Specialist to provide technical assistance and support to end users regarding applications, computers, and peripherals. The position involves supporting the software team with software deployment, environment setup, and IT project rollouts. Additionally, the IT Support Specialist will handle Tier 1 and Tier 2 support for incoming queries and issues related to systems and networking, support RESTful API integrations, configure remote SQL databases, and manage remote backup solutions.
Responsibilities
- Support incoming queries and issues related to systems and networking
- Support RESTful API integrations with customers by providing and interpreting documentation, and setting up simulation environments
- Configure, install, modify, and maintain computers, laptops, and peripherals
- Utilize software/hardware tools to help diagnose computer problems
- Connect PCs to Local Area Networks (LAN) and resolve network-related issues
- Administer user accounts in Active Directory, Azure, and other systems
- Maintain an organized inventory of IT hardware
- Coordinate with the purchasing and management team to keep appropriate stocks of supplies
- Perform onboarding and off-boarding of new or existing employees
- Collaborate productively as appropriate with other members of the IT team
Requirements
- Strong interpersonal skills, pleasant demeanor, and the ability to work harmoniously with users at all levels
- Thorough understanding of computer hardware, software, peripherals, and current computer technology and trends
- General knowledge of network domains, VLANs, Active Directory, Azure AD, login procedures, and web browser settings
- General knowledge of ERPs and manufacturing processes
- Experience in managing IT projects
- Able to analyze problems, develop alternatives, and take appropriate steps toward a solution
- Excellent verbal and written communication skills are required
- Capable of working with multiple systems in tandem and multitasking
- Able to work quickly and efficiently under pressure
- Strong data management, accuracy, and eye for detail
Qualifications
- Four-year degree in computer information systems, computer science, or equivalent
- At least two years of experience in information technology
- Stable work history and employment background
- Current information technology certifications are a plus
- Experience with data analytics and reporting (Power BI) is preferred
Skills
- Strong Interpersonal skills
- Pleasant demeanor
- Ability to work harmoniously with users at all levels
- Thorough understanding of computer hardware, software, peripherals, and current computer technology and trends
- General knowledge of network domains, VLANs, Active Directory, Azure AD, login procedures, and web browser settings
- General knowledge of ERPs and manufacturing processes
- Experience in managing IT projects
- Able to analyze problems, develop alternatives, and take appropriate steps toward a solution
- Excellent verbal and written communication skills
- Capable of working with multiple systems in tandem and multitasking
- Able to work quickly and efficiently under pressure
- Strong data management, accuracy, and eye for detail
Benefits
The benefits package includes medical, dental, vision insurance, paid time off, disability insurance, 401k, tuition reimbursement, and much more. The salary range for this position is $30.00 to $43.00 per hour, with the final salary offer determined based on a variety of factors including relevant experience, specialized skills, and professional qualifications. EEO - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status.