IT Support Specialist

Responsibilities

• Provide technical assistance and support to end users regarding applications, computers, and peripherals.
• The IT Support Specialist will be the primary user of the IT ticketing system, liaise with the Swiss IT team, work with 1-2 junior employees and interns, and support the overall business in IT related matters.
• Support the software team with the deployment of software, setting up environments like VM’s, and support the development and rollout of IT projects.
• Provide Tier 1 and Tier 2 support for incoming queries and issues related to systems and networking.
• Support our RESTful API integrations with our customers by providing and interpreting documentation, and setting up simulation environments, usually in the form of Virtual machines.
• Support the configuration of remote SQL databases / remote backup solutions.
• Provide exceptional IT service to all Hamilton storage employees and resolve their support needs.
• Function as the bridge between local users and the local network environment and policy development and control in Switzerland.
• Effectively prioritize workflow between external and internal employee requests.
• Consistently provides excellent communication and response time for issues.
• Maintain appropriate documentation in all IT systems.
• Develop and document solutions by developing standard operating procedures (SOPs).
• Effectively communicate complicated computer problems to Tier 3 Swiss IT Support.
• Collaborate productively as appropriate with other members of the IT team.
• Coach computer users on topics associated with their computer problems.
• Configure, install, modify, and maintain computers, laptops, and peripherals.
• Utilize software/hardware tools to help diagnose computer problems.
• Connect PCs to Local Area Networks (LAN) and resolve network-related issues.
• Administration of user accounts in Active Directory, Azure, and other systems.
• Maintain an organized inventory of IT hardware.
• Cook up with the purchasing and management team to keep appropriate stocks of supplies.
• Perform onboarding and off-boarding of new or existing employees.

Qualifications

• Strong Interpersonal skills, pleasant demeanor, and the ability to work harmoniously with users at all levels.
• Thorough understanding of computer hardware, software, peripherals, and current computer technology and trends.
• General knowledge of network domains, VLANs, Active Directory, Azure AD, login procedures, and web browser settings.
• General Knowledge of ERPs and manufacturing processes.
• Experience in managing IT projects.
• Ability to analyze problems, develop alternatives, and take appropriate steps toward a solution.
• Excellent verbal and written communication skills are required.
• Capable of working with multiple systems in tandem and multitasking.
• Ability to work quickly and efficiently under pressure.
• Strong data management, accuracy, and eye for detail.

About Hamilton

Diverse portfolio of exciting and innovative design projects.
Tremendous opportunities for professional growth and advancement.
Commitment to sustainable design.
Competitive Compensation.
Excellent Benefit Package (medical, dental, vision insurance, paid time off, disability insurance, 401k, tuition reimbursement and much more).
Drug free workplace.