IT Support Specialist

Responsibilities

• Respond to IT-related inquiries from employees (PCs, peripherals, networks, applications, etc.)
• Set up hardware and software; perform troubleshooting and issue resolution
• Provide basic operations and support for Windows, macOS, and Linux environments
• Manage user accounts, permissions, and password resets
• Create and update IT-related manuals and FAQs
• Cook with vendors and external support providers as needed

Requirements

• At least 1 year of experience in IT support or help desk roles
• Basic operational experience with Linux OS (installation, user management, log review, etc.)
• Experience using and supporting Windows and macOS
• Strong communication skills to work effectively with employees and stakeholders
• Ability to work on-site at least 3 days per week (approximately 20 hours)

Preferred Skills And Experience

• Linux-related certifications (LPIC, CompTIA Linux+, RHCSA, etc.)
• Experience with account management in Active Directory, Azure AD, or Google Workspace
• Experience with IT asset management and ticketing systems
• Basic security knowledge (permission management, patching, antivirus, etc.)
• Knowledge of IT operations frameworks such as ITIL

Employment Conditions

• Employment Type: Part-time
• Location: On-site at our Santa Clara office (required)
• Working Hours: At least 3 days per week, approximately 20 hours

Ideal Candidate Profile

• Proactive and positive approach to problem-solving
• Able to work independently and deliver results within limited hours
• Motivated to learn new technologies and expand technical knowledge
• Able to read, write, and speak Japanese, or a strong interest in Japanese culture and willingness to learn the Japanese language

Pay Range

The pay range for this role is estimated at $30.00 - $40.00/hour USD.

Relocation Supported

Visa Sponsorship Approved

Fujitsu Salaries

Fujitsu salaries are aligned to the specific geographic location in which the work is primarily performed. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the circumstances of each situation.

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