IT Support Specialist
About the role
We're looking for an Information Technology Support Specialist to join our rapidly growing team! As our IT Support Specialist, you'll deliver world-class technology support to everyone at Figure with a focus on exceptional service. You will provide technical support in person, over the phone, Slack, and email for computer software, hardware, and network issues in order to maintain efficient business operations.
What You’ll Do
- Perform research and troubleshoot issues related to software, end-user computers (both Windows and MacOS based), as well as cloud hosted services and systems
- Complete set-ups for new hires and desk moves
- Training staff on new technology and assisting with deployment
- Solicit feedback from users and leadership in order to identify opportunities to improve service levels and satisfaction
- Support in-office and remote users with a variety of technology and software solutions
What We Look For
- 3+ years of technical support experience
- Ability to work in office 3 days a week, on a rotating nights and weekends schedule
- Experience troubleshooting common Microsoft and Apple platform software
- Strong problem solver who takes ownership over resolution
- Able to prioritize work with minimal supervision
- Friendly, concise, and professional communication
- Able to thrive in a fast-paced startup environment
- Flexible schedule (possible evenings, weekends, on-call, or overtime)
- Adhere to all company security policies and data handling procedures.
- Complete mandatory security awareness training within required timeframes.
- Promptly report any suspected security incidents or suspicious activity to the Security team.
This role is NOT remote
Salary
Base Compensation Range: $21.15/hr-$26.44/hr
25% annual bonus target, paid quarterly
Company equity in the form of RSUs
Benefits
- Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
- Employer-paid life and disability insurance
- 11 observed holidays and PTO plan
- Up to 12 weeks of paid family leave
- Continuing education reimbursement
Job Details
This role is NOT remote
Salary: Base Compensation Range: $21.15/hr-$26.44/hr
Benefits: Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
Employer-paid life and disability insurance
11 observed holidays and PTO plan
Up to 12 weeks of paid family leave
Continuing education reimbursement