IT Support Specialist
Expressable · United States · 3 wk ago
RemoteRemoteInformation Technology$30–$32/hrFull-time
We need to output HTML fragment with sections only if real content. Use for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content.
We have job description: includes "About Expressable" (company description). "What You Would Be Doing" (responsibilities). "What You Bring" (requirements/qualifications). Also "Core Competencies" (maybe skills). "Why Join Us?" (benefits). Pay: given in status line: Direct Hire Pay: $30.00-$32.00 per hour. So we need Pay section. Schedule: Not given; maybe remote but schedule not specified. Should not create Schedule unless present. Travel: None but not needed.
We should not repeat job title. No Job ID.
We need to remove boilerplate: EEO, E-Verify, etc. Also remove "Note Please note this job description is not designed..." etc. Also remove "Work Authorization", "More About Expressable", etc. Keep substantive info.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include details from sections.
Let's extract:
About Expressable: paragraph(s) describing mission, virtual speech therapy practice, etc. We'll put under
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content.
We have job description: includes "About Expressable" (company description). "What You Would Be Doing" (responsibilities). "What You Bring" (requirements/qualifications). Also "Core Competencies" (maybe skills). "Why Join Us?" (benefits). Pay: given in status line: Direct Hire Pay: $30.00-$32.00 per hour. So we need Pay section. Schedule: Not given; maybe remote but schedule not specified. Should not create Schedule unless present. Travel: None but not needed.
We should not repeat job title. No Job ID.
We need to remove boilerplate: EEO, E-Verify, etc. Also remove "Note Please note this job description is not designed..." etc. Also remove "Work Authorization", "More About Expressable", etc. Keep substantive info.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include details from sections.
Let's extract:
About Expressable: paragraph(s) describing mission, virtual speech therapy practice, etc. We'll put under About the role
? Actually "About the role" heading is for role description, but we have company description. Could use About the role for role overview? The instructions: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should follow those headings. "About the role" likely includes overview of role and maybe company. We'll put the company description and role overview there.
Responsibilities: from "What You Would Be Doing" bullet points (though not bullet list but sentences). We'll convert to - .
Requirements: from "What You Bring": 3–5 years experience, degree or certifications preferred, track record, hands-on experience, proficiency, troubleshooting, communication.
Qualifications: maybe overlapping; but we can combine Requirements and Qualifications? The instruction says use headings only when posting has real specific content. We have both Requirements and Qualifications maybe overlapping. Could treat "What You Bring" as Requirements, and maybe "Core Competencies" as Skills. Qualifications maybe not separate; we could omit Qualifications heading if no distinct content. But we have "Core Competencies" which could be Skills.
Benefits: from "Why Join Us?" list: exceptional PTO, winter break, 401k matching, health insurance options, company paid life, short-term disability, long-term disability coverage, remote work environment.
Pay: $30.00-$32.00 per hour.
Schedule: not present; omit.
We also have "TRAVEL None" - not needed.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include each bullet point exactly as in text, but we can rephrase? Must preserve info, not invent. We can keep the sentences but maybe break into list items.
Let's extract responsibilities list:
- Rapid Issue Resolution: Serve as the first point of contact for employee IT issues across hardware, operating systems, and core applications; resolve routine issues swiftly so the team stays productive.
- Ticket Management: Monitor, triage, and prioritize the support queue; keep tickets moving and communicate clearly with employees on status and resolution.
- Escalation Follow-Through: When a request needs help from Operations, Engineering, People or a vendor, coordinate the handoff and stay with it until it’s fully resolved — owning the outcome, not just the handoff.
- Lockouts & Access Issues: Quickly resolve login, MFA, and lockout problems so employees regain access with minimal disruption.
- Identity & Access Administration
- Account Provisioning & Deprovisioning: Create, modify, and disable user accounts across platforms as part of onboarding, offboarding, and role/information changes, following established checklists and workflows.
- Access Changes: Process access and permission changes accurately against defined procedures and approvals.
- MFA Maintenance: Keep multi-factor authentication running smoothly; assist users with enrollment, resets, and device changes.
- User Access Reviews: Carry out routine access audits by working from system-generated flags and account lists, making the required changes in the relevant systems and confirming completion.
- Records & Asset Tracking: Maintain accurate records of accounts, hardware, software, and licenses.
- Security & Compliance: Follows and reinforces security, authentication, access-control, and data-protection procedures when provisioning accounts, granting permissions, and taking other sensitive actions.
- Project Support
- SSO Rollout Support: Carry out the hands-on steps of a single sign-on rollout across key platforms (e.g., Stripe, Slack, Zoom, Apple ID, Pearson) — enrolling users, testing access, and supporting people through the transition.
- MDM Migration Support: Support the migration of mobile device management from Rippling to Mosyle by enrolling devices, working through account lists, and assisting users.
- Documentation: Follow and help keep up to date the checklists, runbooks, and usage guides that support a distributed workforce.
- Collaboration: Work with Engineering, Operations, People and other teams to resolve and prevent recurring issues.
We need to keep these as list items; could nest subitems but spec says use
- for any list of duties/requirements/benefits. Could have nested lists but still
- . We'll keep top-level items; subpoints could be separate
- as well.
Requirements list:
- 3–5 years of experience in IT support, help desk, or IT operations; degree or certifications in information technology preferred.
- A track record of high ticket throughput and fast, reliable issue resolution in a support environment.
- Hands-on experience with account administration — provisioning/deprovisioning, access changes, and MFA — across cloud-based platforms.
- Proficiency with MacOS, PC environments, mobile device management (e.g., Rippling, Mosyle, JAMF), and common collaboration platforms (Slack, Zoom, Google Workspace).
- Strong troubleshooting skills across hardware, software, and cloud-based applications in a fully remote environment.
- Excellent communication skills with the ability to support a geographically distributed team.
Core Competencies (Skills):
- Responsiveness: Acts quickly and keeps the queue moving; people feel well supported.
- Follow-Through: Owns each request to completion, including escalations, without dropping the ball.
- Attention to Detail: Applies access changes and follows checklists precisely and consistently.
- Problem-Solving: Diagnoses common issues effectively and applies practical, known solutions.
- Technical Aptitude: Quickly learns and applies new systems and tools.
- Collaboration: Builds strong working relationships and coordinates smoothly across teams in a remote setting.
- Adaptability: Responds flexibly to changing priorities, technologies, and business needs.
Benefits list:
- Exceptional paid time off policies that encourage and support life balance, including a winter break
- 401k matching to ensure our staff have what they need to enjoy their retirement
- Health insurance options that ensure well-being for the whole person and their family
- Company paid life, short-term disability, and long-term disability coverage
- A remote work environment that strives for connectivity through professional collaboration and personal connection
Pay: $30.00-$32.00 per hour.
Now we need to output HTML fragment only, no markdown.
We'll structure:
About the role
... company description and role overview ...
But we need to include role overview: "We're seeking a hands-on IT Support Specialist to keep our team working by resolving issues quickly, managing secure access, and supporting key IT projects". Also the intro about fast-growing remote organization. We'll combine.
Let's craft About the role paragraph:
We're a fast-growing, fully remote organization on a mission to make a real difference — and we know our people make that possible. As we scale, we're adding a high-ownership, high-impact role to our team. We're seeking a hands-on IT Support Specialist to keep our team working by resolving issues quickly, managing secure access, and supporting key IT projects.
Then About Expressable description maybe also part of About the role? Could be separate but we only have About the role heading. We'll include both.
Thus:
About the role
We're a fast-growing, fully remote organization on a mission to make a real difference — and we know our people make that possible. As we scale, we're adding a high-ownership, high-impact role to our team. We're seeking a hands-on IT Support Specialist to keep our team working by resolving issues quickly, managing secure access, and supporting key IT projects.
About Expressable: Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential.
Now Responsibilities:
Responsibilities
- Rapid Issue Resolution: Serve as the first point of contact for employee IT issues across hardware, operating systems, and core applications; resolve routine issues swiftly so the team stays productive.
- Ticket Management: Monitor, triage, and prioritize the support queue; keep tickets moving and communicate clearly with employees on status and resolution.
- Escalation Follow-Through: When a request needs help from Operations, Engineering, People or a vendor, coordinate the handoff and stay with it until it’s fully resolved — owning the outcome, not just the handoff.
- Lockouts & Access Issues: Quickly resolve login, MFA, and lockout problems so employees regain access with minimal disruption.
- Identity & Access Administration
- Account Provisioning & Deprovisioning: Create, modify, and disable user accounts across platforms as part of onboarding, offboarding, and role/information changes, following established checklists and workflows.
- Access Changes: Process access and permission changes accurately against defined procedures and approvals.
- MFA Maintenance: Keep multi-factor authentication running smoothly; assist users with enrollment, resets, and device changes.
- User Access Reviews: Carry out routine access audits by working from system-generated flags and account lists, making the required changes in the relevant systems and confirming completion.
- Records & Asset Tracking: Maintain accurate records of accounts, hardware, software, and licenses.
- Security & Compliance: Follows and reinforces security, authentication, access-control, and data-protection procedures when provisioning accounts, granting permissions, and taking other sensitive actions.
- Project Support
- SSO Rollout Support: Carry out the hands-on steps of a single sign-on rollout across key platforms (e.g., Stripe, Slack, Zoom, Apple ID, Pearson) — enrolling users, testing access, and supporting people through the transition.
- MDM Migration Support: Support the migration of mobile device management from Rippling to Mosyle by enrolling devices, working through account lists, and assisting users.
- Documentation: Follow and help keep up to date the checklists, runbooks, and usage guides that support a distributed workforce.
- Collaboration: Work with Engineering, Operations, People and other teams to resolve and prevent recurring issues.
But we have nested lists; still okay.
Requirements:
Requirements
- .
Requirements: from "What You Bring": 3–5 years experience, degree or certifications preferred, track record, hands-on experience, proficiency, troubleshooting, communication.
Qualifications: maybe overlapping; but we can combine Requirements and Qualifications? The instruction says use headings only when posting has real specific content. We have both Requirements and Qualifications maybe overlapping. Could treat "What You Bring" as Requirements, and maybe "Core Competencies" as Skills. Qualifications maybe not separate; we could omit Qualifications heading if no distinct content. But we have "Core Competencies" which could be Skills.
Benefits: from "Why Join Us?" list: exceptional PTO, winter break, 401k matching, health insurance options, company paid life, short-term disability, long-term disability coverage, remote work environment.
Pay: $30.00-$32.00 per hour.
Schedule: not present; omit.
We also have "TRAVEL None" - not needed.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include each bullet point exactly as in text, but we can rephrase? Must preserve info, not invent. We can keep the sentences but maybe break into list items.
Let's extract responsibilities list:
- Rapid Issue Resolution: Serve as the first point of contact for employee IT issues across hardware, operating systems, and core applications; resolve routine issues swiftly so the team stays productive.
- Ticket Management: Monitor, triage, and prioritize the support queue; keep tickets moving and communicate clearly with employees on status and resolution.
- Escalation Follow-Through: When a request needs help from Operations, Engineering, People or a vendor, coordinate the handoff and stay with it until it’s fully resolved — owning the outcome, not just the handoff.
- Lockouts & Access Issues: Quickly resolve login, MFA, and lockout problems so employees regain access with minimal disruption.
- Identity & Access Administration
- Account Provisioning & Deprovisioning: Create, modify, and disable user accounts across platforms as part of onboarding, offboarding, and role/information changes, following established checklists and workflows.
- Access Changes: Process access and permission changes accurately against defined procedures and approvals.
- MFA Maintenance: Keep multi-factor authentication running smoothly; assist users with enrollment, resets, and device changes.
- User Access Reviews: Carry out routine access audits by working from system-generated flags and account lists, making the required changes in the relevant systems and confirming completion.
- Records & Asset Tracking: Maintain accurate records of accounts, hardware, software, and licenses.
- Security & Compliance: Follows and reinforces security, authentication, access-control, and data-protection procedures when provisioning accounts, granting permissions, and taking other sensitive actions.
- Project Support
- SSO Rollout Support: Carry out the hands-on steps of a single sign-on rollout across key platforms (e.g., Stripe, Slack, Zoom, Apple ID, Pearson) — enrolling users, testing access, and supporting people through the transition.
- MDM Migration Support: Support the migration of mobile device management from Rippling to Mosyle by enrolling devices, working through account lists, and assisting users.
- Documentation: Follow and help keep up to date the checklists, runbooks, and usage guides that support a distributed workforce.
- Collaboration: Work with Engineering, Operations, People and other teams to resolve and prevent recurring issues.
We need to keep these as list items; could nest subitems but spec says use
- for any list of duties/requirements/benefits. Could have nested lists but still
- . We'll keep top-level items; subpoints could be separate
- as well.
Requirements list:
- 3–5 years of experience in IT support, help desk, or IT operations; degree or certifications in information technology preferred.
- A track record of high ticket throughput and fast, reliable issue resolution in a support environment.
- Hands-on experience with account administration — provisioning/deprovisioning, access changes, and MFA — across cloud-based platforms.
- Proficiency with MacOS, PC environments, mobile device management (e.g., Rippling, Mosyle, JAMF), and common collaboration platforms (Slack, Zoom, Google Workspace).
- Strong troubleshooting skills across hardware, software, and cloud-based applications in a fully remote environment.
- Excellent communication skills with the ability to support a geographically distributed team.
Core Competencies (Skills):
- Responsiveness: Acts quickly and keeps the queue moving; people feel well supported.
- Follow-Through: Owns each request to completion, including escalations, without dropping the ball.
- Attention to Detail: Applies access changes and follows checklists precisely and consistently.
- Problem-Solving: Diagnoses common issues effectively and applies practical, known solutions.
- Technical Aptitude: Quickly learns and applies new systems and tools.
- Collaboration: Builds strong working relationships and coordinates smoothly across teams in a remote setting.
- Adaptability: Responds flexibly to changing priorities, technologies, and business needs.
Benefits list:
- Exceptional paid time off policies that encourage and support life balance, including a winter break
- 401k matching to ensure our staff have what they need to enjoy their retirement
- Health insurance options that ensure well-being for the whole person and their family
- Company paid life, short-term disability, and long-term disability coverage
- A remote work environment that strives for connectivity through professional collaboration and personal connection
Pay: $30.00-$32.00 per hour.
Now we need to output HTML fragment only, no markdown.
We'll structure:
About the role
... company description and role overview ...
But we need to include role overview: "We're seeking a hands-on IT Support Specialist to keep our team working by resolving issues quickly, managing secure access, and supporting key IT projects". Also the intro about fast-growing remote organization. We'll combine. Let's craft About the role paragraph: We're a fast-growing, fully remote organization on a mission to make a real difference — and we know our people make that possible. As we scale, we're adding a high-ownership, high-impact role to our team. We're seeking a hands-on IT Support Specialist to keep our team working by resolving issues quickly, managing secure access, and supporting key IT projects. Then About Expressable description maybe also part of About the role? Could be separate but we only have About the role heading. We'll include both. Thus:About the role
We're a fast-growing, fully remote organization on a mission to make a real difference — and we know our people make that possible. As we scale, we're adding a high-ownership, high-impact role to our team. We're seeking a hands-on IT Support Specialist to keep our team working by resolving issues quickly, managing secure access, and supporting key IT projects.
About Expressable: Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential.
Now Responsibilities:Responsibilities
- Rapid Issue Resolution: Serve as the first point of contact for employee IT issues across hardware, operating systems, and core applications; resolve routine issues swiftly so the team stays productive.
- Ticket Management: Monitor, triage, and prioritize the support queue; keep tickets moving and communicate clearly with employees on status and resolution.
- Escalation Follow-Through: When a request needs help from Operations, Engineering, People or a vendor, coordinate the handoff and stay with it until it’s fully resolved — owning the outcome, not just the handoff.
- Lockouts & Access Issues: Quickly resolve login, MFA, and lockout problems so employees regain access with minimal disruption.
- Identity & Access Administration
- Account Provisioning & Deprovisioning: Create, modify, and disable user accounts across platforms as part of onboarding, offboarding, and role/information changes, following established checklists and workflows.
- Access Changes: Process access and permission changes accurately against defined procedures and approvals.
- MFA Maintenance: Keep multi-factor authentication running smoothly; assist users with enrollment, resets, and device changes.
- User Access Reviews: Carry out routine access audits by working from system-generated flags and account lists, making the required changes in the relevant systems and confirming completion.
- Records & Asset Tracking: Maintain accurate records of accounts, hardware, software, and licenses.
- Security & Compliance: Follows and reinforces security, authentication, access-control, and data-protection procedures when provisioning accounts, granting permissions, and taking other sensitive actions.
- Project Support
- SSO Rollout Support: Carry out the hands-on steps of a single sign-on rollout across key platforms (e.g., Stripe, Slack, Zoom, Apple ID, Pearson) — enrolling users, testing access, and supporting people through the transition.
- MDM Migration Support: Support the migration of mobile device management from Rippling to Mosyle by enrolling devices, working through account lists, and assisting users.
- Documentation: Follow and help keep up to date the checklists, runbooks, and usage guides that support a distributed workforce.
- Collaboration: Work with Engineering, Operations, People and other teams to resolve and prevent recurring issues.
Requirements
- for any list of duties/requirements/benefits. Could have nested lists but still