IT Support Specialist

Key Accountabilities

• Provide first-line support for hardware, software, and access-related issues
• Deploy, configure, and maintain desktops, laptops, tablets, printers, and other endpoint devices
• Support onboarding and offboarding processes, including account setup and device provisioning
• Troubleshoot endpoint, connectivity, and application issues across office and manufacturing environments
• Escalate complex technical issues to appropriate teams when necessary
• Absorb inventory tracking, asset management, and device lifecycle processes
• Support production floor systems and end users as needed
• Maintain accurate ticket updates, troubleshooting notes, and support documentation
• Help ensure reliable operation of endpoint systems and user productivity across locations
• Collaborate with internal teams to resolve technical issues efficiently and professionally
• Contribute to standardization and continuous improvement of support processes and device management practices
• Absorb general IT operational initiatives and technology improvements

Qualifications

• 1–3 years of IT support, help desk, or technical support experience
• Familiarity with Windows environments and Microsoft 365
• Strong troubleshooting, analytical, and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable supporting users in both office and manufacturing settings
• Strong communication skills and ability to work effectively with users of varying technical skill levels
• Self-motivated with a proactive, team-oriented mindset
• Associate degree, technical certification, or equivalent hands-on experience preferred

Pay

$50,000 - $80,000 USD