IT Support Specialist
Ecentria · Aurora, IL · 2 wk ago
HybridInformation Technology$50k/yrFull-time
Primary Duties and Responsibilities
- Monitor ticket tracking system and respond to incoming requests for help via all supported methods, during all assigned time periods, in accordance with company policies and departmental procedures.
- Serve as point of contact for reported incidents and drive these incidents to resolution.
- Adhere to company and industry best practice standards for IT troubleshooting. This includes documentation, incident replication and trend analysis.
- Create positive and flourishing relationships with internal customers.
- Aid in the development of automated self-service processes.
Requirements
- Bachelor’s degree in CIS/CS or 2+ years working with customer support teams to resolve customer issues in a timely manner.
- 4+ years Windows and Microsoft Office experience.
- 2+ years working with cross functional teams to resolve customer issues in a timely manner.
- Highly organized.
- Ability to quickly acquire and master unfamiliar technical skills.
- Good written and verbal communication skills.
- Ability to prioritize and balance multiple tasks.
- Willingness to research and figure out complex IT systems.
- Excellent follow-through with minimal management.
- Some experience scripting processes and working with AI agent prompts.
- Ability to sustain high level of physical activity related to typing, seeing, hearing, repetitive motion, lifting, carrying, pushing, cartons which weigh up to 50 pounds is required.
Qualifications
- You must be a U.S. Person as defined by the International Traffic in Arms Regulations (ITAR).
Benefits
- Annual Salary Range: $45-$50K
- Ecentria offers generous benefits to full-time employees including but not limited to:
- Medical, Dental and vision insurance
- 401k plan participation
- Company paid Short and Long-Term Disability Insurance
- Company paid Life Insurance
- Company paid holidays
- Employee Assistance Program
- Paid Parental Bonding Leave
Pay
- Annual Salary Range: $45-$50K
Schedule
- This is a hybrid position with on-site work at our Aurora, IL location.