IT Support Specialist

About The Role

E-Logic, Inc. is seeking an IT Workstation Administrator / Automation & Communication Support Specialist to support a federally affiliated career-transition and workforce-readiness program.

Key Responsibilities

• Serve as the Workstation Administrator (WA) for all program IT systems.

• Act as the primary interface between the program and the local network support/enterprise center.

• Identify and track modifications needed to maintain and enhance installed hardware/software configurations.

• Support the development or acquisition of system software tools for user ID and security-mechanism management.

• Ensure planned and actual software/equipment installations align with network support office requirements.

• Analyze and define network requirements; help maintain network architecture and infrastructure.

• Configure and optimize network servers, hubs, routers, and switches.

• Monitor network capacity, performance, and workload; diagnose and resolve network problems.

• Install, test, maintain, and upgrade network operating system software.

• Track IP numbers and data-jack numbers for all networked hardware.

• Respond to user questions; document and track reported issues in a problem-tracking database (ITSM).

• Diagnose and resolve hardware/software problems for program staff and classroom facilitators.

• Maintain an internal trouble-ticket log for all user-reported IT issues.

• Facilitate user logins and assist with account administration and file-rights management.

• Research recurring issues to identify trends and improve support processes.

• Install and configure new IT systems within 2 workdays of receiving the hardware/software.

• Apply information security/information assurance (IA) policies and practices to all services.

• Establish and maintain an ITSM account and an Information Assurance Security Officer (IASO) account.

• Provide the client's designated representative with weekly workload reports and a monthly printout of ITSM trouble tickets.

• Attend required Information Management Officer (IMO) training and monthly IMO meetings as directed by the client.

• Maintain accountability for any government-furnished property (GFP) issued for the role, including required inventories.

Required Qualifications

• Active U.S. Government Secret security clearance -- MANDATORY.

• Candidates without an active Secret clearance will not be considered.

• U.S. citizenship (required for access to government networks).

• Ability to read, write, speak, and understand English fluently.

• Ability to obtain and maintain a Common Access Card (CAC), which requires a favorably adjudicated National Agency Check with Inquiries (NACI) or higher, and a valid state driver's license or state photo ID for facility access.

• Ability to pass a National Crime Information Center Interstate Identification Index (NCIC III) background check.

• Knowledge of computer network administration, LAN/data communications (protocols, architectures, and equipment), and network topologies.

• Knowledge of computer security and information assurance principles and practices.

• Knowledge of common microcomputer/minicomputer hardware, peripherals, and software.

• Knowledge of configuration management principles and techniques, and data/process modeling methodology.

• Ability to gather, analyze, and present facts; interpret and apply rules, regulations, and procedures.

• Strong customer-service skills, with the ability to work with tact and diplomacy in a public-facing role.

• No conflicting off-duty employment with a government position that would create an ethics conflict.

Required Certifications & Training

• A recognized computer environment certification is required for elevated workstation privileges, in accordance with DoD Directive 8570.01-M: CompTIA A+, Network+, or Security+ (or equivalent IA baseline certification).

• New hires without a current certification are given a 6-month grace period from their start date to obtain one.

• Within the required timeframes after hire, employees must also complete client-provided training covering:

  • Cyber awareness training (before network access is granted, and annually thereafter).

  • Antiterrorism awareness training (within 30 calendar days of start).

  • Local security-awareness (iWATCH-style) training (within 5 calendar days of starting duties).

  • Operations security (OPSEC) awareness training (within 30 calendar days of start).

  • Training-tracking system registration as required by the client.

  • Standard workplace-conduct training, including harassment/assault prevention, drug-free workplace, workplace violence, equal opportunity, insider-threat/reporting awareness, human trafficking awareness, and ethics.

  • Annual computer security certification/acknowledgment and annual refresher training thereafter.

Work Environment & Physical Requirements

• Primarily sedentary work with regular and recurring walking, standing, lifting, and bending.

• On-site presence is required during all scheduled hours; this is not a remote position.

• Standard schedule: Monday-Friday, 7:30 AM-4:00 PM CST/CDT, excluding federal holidays.

• Zero-tolerance drug and alcohol policy; no weapons/firearms are permitted on-site while performing this contract.

• Must comply with all facility access and security requirements, including background screening.