IT Support Specialist

About the role

Double E Group is seeking a motivated and customer-focused IT Support Specialist to join our Information Technology team. You will provide day-to-day technical support for employees while assisting with key IT infrastructure, security, and modernization initiatives across the organization.

The ideal candidate is a hands-on problem solver who enjoys helping users, improving processes, and contributing to projects that strengthen the company's technology environment. This is a full-time onsite position located in West Bridgewater, Massachusetts.

Requirements

• Provide Tier 1 and Tier 2 technical support for employees.
• Troubleshoot hardware, software, printers, scanners, mobile devices, and peripherals.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Aid users with account access, password resets, and MFA enrollment.
• Support employee onboarding and offboarding activities.
• Maintain accurate hardware, software, and IT asset inventories.
• Affiliate with implementation and management of RMM, antivirus, and EDR solutions.
• Document systems, procedures, and support processes.
• Cook up with vendors, managed service providers, and third-party support organizations.
• Affiliate with ongoing IT projects and technology deployments.
• Occasional travel to company locations may be required.

About You

• 1–3 years of IT support, help desk, desktop support, or technical support experience.
• Strong troubleshooting skills in Windows environments.
• Previous migration and servers upgrade experience required.
• Experience supporting Microsoft 365 applications and services.
• Basic understanding of networking concepts, computer hardware, and mobile devices.
• Strong customer service, communication, and organizational skills.
• Ability to manage multiple priorities and work independently when needed.
• Bonus Points: Experience with Microsoft Entra ID (Azure AD), endpoint management platforms, RMM tools, antivirus and EDR solutions. Have and entrepreneurial spirit and desire to work in a complex manufacturing work environment. Previous support with multi-site and/or global business environments.