IT Support Specialist

About the role

DonorConnect is looking for a full-time IT Support Specialist to add to our team. This position is perfect if you are a natural problem solver, with a solid background in helpdesk or desktop support. DonorConnect is a federally designated nonprofit community service organization dedicated to the recovery of organs, tissues, and eyes to be used for life-saving transplants. Our employees help save and heal lives.

Responsibilities

• Assist the Manager of Information Technology with the day-to-day operations of the IT program.
• Serve as the go-to for first‑level IT support issues, including hardware and software troubleshooting, fixing network issues, operating system errors, printing, and account access.
• Install software and hardware as necessary.
• Help move and change computer workstations, printers, phones, conference rooms, and other peripheral devices.
• Analyze logs and identify potential issues.
• Document, track, and monitor the problem resolution process to ensure user requests are completed accurately and on time.
• Embody DonorConnect’s I CARE+ values of integrity, collaboration, accountability, respect, and expertise.

Requirements

• 1‑2 years of experience in a similar IT support position.
• Must be able to pass a comprehensive background check and drug screen.

Qualifications

Associate’s degree in Information Technology or a related field preferred, or an equivalent combination of education and relevant work experience.

Skills

• Ability to communicate technical information to non‑technical personnel.
• Ability to learn and support new systems and applications.
• Skill in organizing resources and establishing priorities.
• Excellent verbal and written communication skills.
• Proficiency with Windows operating systems.
• Support for a wide range of applications, including Office 365 and Microsoft Office.
• Support for conference room/hybrid workforce solutions.
• Support for various phone and voice applications.
• Ability to work prolonged periods sitting at a desk and using a computer.
• Capability to move up to 10 pounds as needed, with or without reasonable accommodation.
• Strong logical reasoning and decision‑making skills, with the ability to consider alternative and diverse perspectives.

Schedule

Full‑time position.