IT Support Specialist

About the role

DonorConnect is looking for a full-time IT Support Specialist to join our team. This position is ideal if you are a natural problem solver with a solid background in helpdesk or desktop support. If you enjoy working with technology and people, we encourage you to apply.

Responsibilities

• Assist the Manager of Information Technology with day-to-day IT operations.
• Provide first-level IT support for hardware and software troubleshooting, network issues, operating system errors, printing, and account access issues.
• Install software and hardware as needed.
• Relocate and reconfigure computer workstations, printers, phones, conference rooms, and other peripheral devices.
• Analyze logs and identify potential issues.
• Document, track, and monitor problem resolution to ensure user requests are completed accurately and on time.

Requirements

• Associate’s degree in Information Technology or a related field preferred, or equivalent combination of education and relevant work experience.
• 1–2 years of experience in a similar IT support role.

Knowledge, Skills, and Abilities

• Ability to communicate technical information to non-technical personnel.
• Ability to learn and support new systems and applications.
• Skill in organizing resources and establishing priorities.
• Excellent verbal and written communication skills.
• Support for operating systems such as Windows.
• Support for a wide range of applications, including Office 365 and Microsoft Office.
• Support for conference room and hybrid workforce solutions.
• Support for various phone and voice applications.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to move up to 10 pounds at times, with or without reasonable accommodation.
• Ability to reason logically, make sound decisions, consider alternative and diverse perspectives, and communicate effectively both orally and in writing.

Must be able to pass a comprehensive background check and drug screen.