IT Support Specialist

About Dashiell

Dashiell, an operating unit of Quanta Services (trading as PWR), is a leading national provider of technical and construction services supporting critical electric infrastructure. The company serves electric utilities, power generation, industrial, renewable, and energy markets with integrated capabilities spanning planning and system studies, engineering and design, maintenance and testing, program management, construction, and turnkey EPC delivery. With more than 60 years of experience executing large, complex projects, Dashiell specializes in medium‑ and high‑voltage electrical infrastructure and delivers safe, reliable solutions across the full project lifecycle.

Primary Function

Dashiell Corporation is seeking qualified candidates for its IT Support Specialist team in Houston, Texas. All levels are based in the Houston office at 12301 Kurland Drive, Suite 400, Houston, TX 77034 and will report to Dashiell’s IT Manager. IT Support Specialists provide hands‑on technical support across the organization, ensuring employees have reliable, responsive access to the hardware, software, and systems they need.

Role Levels

• IT Support Specialist I – Entry level: No prior professional IT experience required; focuses on first‑contact helpdesk support, workstation setup, and basic troubleshooting under direct supervision.
• IT Support Specialist II – Experienced: Minimum 2 years corporate IT support experience; independently resolves intermediate and escalated tickets, supports infrastructure maintenance, and mentors Level I staff.
• IT Support Specialist III – Senior: Minimum 5 years corporate IT support experience; serves as the top‑tier escalation point, leads initiatives, mentors all junior staff, and contributes to infrastructure stability and continuous improvement.

Responsibilities

• Respond to and resolve helpdesk tickets, including password resets, account access issues, common application errors, and escalated technical problems (complexity increases with level).
• Install, configure, and troubleshoot desktop and laptop workstations, printers, mobile devices, and peripherals across single or multiple office locations.
• Support user account administration (Active Directory, group policy, email systems) – Level II and above.
• Troubleshoot network connectivity, VPN access, and basic infrastructure components (switches, access points, cabling) as directed – Level II and above.
• Lead workstation imaging, software deployment, and hardware refresh initiatives as directed by the IT Manager – Level III.
• Administer and maintain Microsoft 365 environments, security permissions, and group policies – Level III.
• Identify recurring technical issues and recommend process improvements, knowledge‑base articles, or user training – Level III.
• Provide mentorship and technical guidance to junior IT Support Specialists on troubleshooting methodology, ticket documentation standards, and customer communication – Level II and above.
• Support remote and regional office locations onsite or via remote‑access tools; travel to field or project sites as needed.
• Maintain accurate records of all support activities, resolutions, and asset information in the helpdesk ticketing system.
• Assist senior IT staff with security patching, backup verification, system monitoring, and disaster recovery testing as directed – Level III.
• Communicate clearly with end users to diagnose issues and explain resolutions in non‑technical terms.
• Provide after‑hours support as business needs require.
• Perform special projects and complete other duties as assigned.

Impact

• Minimize employee downtime by providing prompt, high‑quality resolution of technical issues.
• Improve end‑user productivity through reliable hardware, software, and network support and responsive customer service.
• Strengthen the IT team’s capabilities through mentorship, knowledge sharing, and consistent documentation practices.
• Contribute to a stable, secure, and well‑maintained IT environment that supports Dashiell’s EPC project delivery and corporate operations.
• Build organizational trust by delivering dependable, professional technical support to every employee.

Minimum Qualifications

• IT Support Specialist I – Entry Level
  • High school diploma or GED required; Associate’s degree in IT, Computer Science, or related field preferred (2 + years equivalent professional experience considered in lieu).
  • No prior professional IT experience required; internship, academic lab, or help‑desk experience a plus.
  • Basic understanding of Windows 10/11 and common desktop/application concepts.
  • Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
  • CompTIA A+ certification preferred but not required.
  • Outstanding customer service skills; detail‑oriented; self‑motivated team player with eagerness to learn.
• IT Support Specialist II – Experienced
  • Associate’s degree in IT, Computer Science, or related field required; Bachelor’s degree preferred (4 + years equivalent experience considered in lieu).
  • Minimum 2 years of experience in IT helpdesk or end‑user technical support in a corporate environment.
  • Solid working knowledge of Windows 10/11, Active Directory, and standard business applications.
  • Experience troubleshooting network connectivity, VPN, and basic infrastructure components.
  • CompTIA A+ certification required; CompTIA Network+ preferred.
  • Experience with IT ticketing/asset management tools (e.g., ServiceNow, Jira, Freshdesk) preferred.
  • Strong organizational, problem‑solving, and communication skills.
• IT Support Specialist III – Senior
  • Bachelor’s degree in IT, Computer Science, or related field required (4 + years equivalent experience considered in lieu).
  • Minimum 5 years of experience in IT helpdesk or end‑user technical support in a corporate environment.
  • Advanced knowledge of Windows desktop and server operating systems, Active Directory, group policy management, and Microsoft 365 administration.
  • Demonstrated experience troubleshooting complex network, VPN, and infrastructure component issues.
  • CompTIA A+ and Network+ certifications required; CompTIA Security+, Microsoft certifications (MS‑900, MD‑102, AZ‑900), or ITIL Foundation preferred.
  • Experience with endpoint management solutions (e.g., Intune, SCCM), remote monitoring tools, or IT asset management platforms preferred.
  • Familiarity with server administration, virtualization (VMware, Hyper‑V), or cloud services (Azure, AWS) preferred.
  • Demonstrated ability to mentor junior IT support staff; strong written and verbal communication skills.
  • Experience supporting a multi‑office or field‑based workforce in construction, engineering, or industrial environments preferred.

Physical Requirements

Ability to sit for extended periods during computer‑based work; ability to stand and walk intermittently throughout the workday; occasional lifting of up to 20 pounds (e.g., equipment boxes, monitors, peripherals); occasional travel to other offices or field locations for equipment deployment or on‑site support.

Environmental Conditions

Primarily climate‑controlled office environment with occasional exposure to field or industrial environments during site visits. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions as defined by company policy.

Benefits

• Company‑paid life insurance, accidental death and dismemberment insurance, long‑term disability insurance, and an employee assistance program.
• Medical coverage through a traditional PPO or two high‑deductible health plans (with FSA or HSA options).
• Dental and vision coverage.
• Supplemental life insurance and short‑term disability.
• Critical illness insurance, group accident insurance, hospital indemnity insurance.
• 401(k) plan with immediate vesting.
• Additional benefit offerings as part of a competitive compensation package.