IT Support Specialist

Responsibilities

• Track and maintain global PC hardware inventory.
• Scope, quote, and coordinate purchase orders for computer replacements in partnership with IT leadership and procurement teams.
• Cook up repair of equipment under third-party maintenance agreements.
• Manage warranty claims, software license distribution, and end-of-life decommissioning processes.
• Configure and deploy computers via remote access into local datacenters as required.
• Perform data migrations using OneDrive Known Folder Redirect or manual methods when necessary.
• Manage post-deployment processes including secure data removal, hardware organization, and recycling.
• Register devices with Intune and Microsoft Defender using necessary scripts.
• Assist with Intune registration, Autopilot deployment profiles, and configuration management.
• Cook up shipment and delivery of deployment equipment.
• Conduct occasional onsite visits to assess and properly decommission equipment.

User Account & Systems Administration

• Manage user accounts, profiles, and policies across local and cloud-based systems (Azure Active Directory, Local AD, Conditional Access, Compliance Policies).
• Support Azure Host Pools, Azure Cloud Servers, Windows networks, and file servers.
• Aid with cloud application deployment and maintenance.

Help Desk & End-User Support

• Monitor and resolve assigned Help Desk tickets.
• Provide technical support via ticketing system, email, chat, and phone.
• Investigate and diagnose technical issues, identify solutions, test, and implement resolutions.
• Install, configure, and maintain end-user workstations and peripheral equipment.
• Aid with software installations and upgrades using remote support tools.
• Maintain detailed documentation in the ticketing system and ensure accurate resolution tracking.
• Maintain strict confidentiality regarding user and system information.

Team & Operational Support

• Assist with IT resource discovery and documentation across operating companies.
• Contribute to team discussions and process improvement initiatives.
• Perform additional duties as assigned.