IT Support Specialist

About the role

Connected Right, LLC is seeking a passionate and detail-oriented IT Support Specialist to join our dynamic in-office team. This is a fantastic opportunity to kickstart your IT career in a fast-paced, client-focused MSP where your contributions truly matter. This is an on-site opportunity located in Arlington, TX.

Benefits

• Collaborative Culture: Work with experienced professionals who value mentorship and teamwork
• Career Growth: Opportunities to advance within a company that invests in your development
• Meaningful Work: Help businesses stay secure, productive, and connected
• Modern Tools: Use industry-standard platforms to deliver top-tier service
• Competitive Salary: $45,000 - $55,000 depending on experience

Responsibilities

• Provide first-level technical support via phone, email, and ticketing system
• Troubleshoot hardware, software, and network issues
• Deliver professional and friendly customer service
• Escalate complex problems to senior technicians
• Document solutions and maintain accurate service records
• Assist with client onboarding and workstation setup
• Monitor systems and alerts to proactively resolve issues

Skills

• Solid written and verbal communication skills
• PC Hardware familiarity
• Windows operating system familiarity
• IP-based networking familiarity/understanding
• Experience with any of the following a big plus: HaloPSA, NinjaRMM, ThreatLocker, Cisco Duo, Cove Backups, ConnectSecure, Copilot, ScalePad, ControlMap