IT Support Specialist

About the Role

CL&D, a division of ProMach, has an exciting opportunity for an IT Support Specialist based in Hartland, WI. This is a hybrid role, with three days in the office and two days at home. The IT Support Specialist provides hands-on technical support for employees, business applications, network infrastructure, and manufacturing technology, ensuring reliable operation across office and production environments.

Responsibilities

• Provide Tier 1 technical support for desktops, laptops, mobile devices, printers, and business applications
• Install, configure, maintain, and troubleshoot Windows and macOS devices
• Support Apple technology, including MacBooks, iMacs, iPhones, and iPads
• Manage user accounts, permissions, and security groups within Active Directory and Microsoft 365
• Troubleshoot network connectivity, Wi-Fi, VPN, email, and printing issues
• Deploy and maintain hardware and software according to company standards
• Support manufacturing technology, including barcode scanners, label printers, production workstations, and shop floor systems
• Assist with server, network, and infrastructure maintenance
• Maintain IT documentation, procedures, and equipment inventory records
• Support endpoint security, antivirus, patch management, and cybersecurity initiatives
• Assist with technology-related onboarding and offboarding activities
• Participate in IT projects, system upgrades, and technology implementations
• Coordinate with vendors and third-party support providers when additional assistance is needed
• Provide responsive customer service and clear technical guidance to employees

Who You’ll Work With

You’ll support employees throughout CL&D’s office and manufacturing environments, working closely with the IT team and coordinating with outside vendors and third-party support providers as needed.

Requirements

• Experience supporting Windows desktop operating systems
• Working knowledge of Microsoft 365 administration
• Understanding of Active Directory, DNS, DHCP, and TCP/IP networking
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communication skills
• Customer-focused approach with the ability to explain technical information to non-technical employees
• Ability to prioritize requests, manage time effectively, and work both independently and collaboratively
• Desire to continue learning and expanding technical knowledge

Qualifications

• Experience supporting technology in a manufacturing environment (preferred)
• Experience with ERP, production, or shop floor systems (preferred)
• Experience using endpoint management tools such as Intune, N-able, or similar platforms (preferred)
• Knowledge of cybersecurity best practices (preferred)
• Experience supporting macOS and Apple mobile devices (preferred)
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or Apple certifications (preferred)
• Associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience

Benefits

• Comprehensive medical/dental programs
• Life insurance
• Generous paid time off program
• Retirement savings plan with company match
• No waiting period for benefits – eligible on the first day of employment

ProMach offers an open, communicative environment that fosters individual initiative, with opportunities for growth and a competitive benefits package. There’s no monopoly on innovative ideas, and we pride ourselves on being a company where people are happy and choose to build a career.