IT Support Specialist

About Us: City Property Management ( http://www.cityproperty.com ) is an Arizona born and raised company that is a leader in full-service HOA management with innovative technology and a stellar team to match. With more than 40 years in the business and over 150 full time employees, we pride ourselves on providing the best HOA management experience possible. We work hard for the communities we serve and it shows. With paid training and a supportive team environment, you can have confidence that your investment with us is more than a job, it is a career. Mission: The mission of City Property Management is to provide the best experience in community management. Our Core Values Professionalism Engagement Knowledge Humility Client Centric Trust Flexibility Teamwork Diligent Fun, Fair & Respectful We are seeking a collaborative and detail oriented IT Support Specialist to join our team. You will be playing a key role in the day-to-day operations by ensuring that our technology infrastructure runs smoothly and efficiently. This role involves a lot of hands-on work with a variety of technologies, including computers, phone systems, headsets, keyboards, and virtual access software. Your primary tasks will include troubleshooting, configuring, and maintaining these systems to ensure optimal performance and user satisfaction. Duties And Responsibilities Troubleshoot and resolve hardware, software, and network issues for both on-site and remote users.Install, configure, and update computer hardware, software, systems, networks, printers, and scanners.Maintain and configure VoIP phone systems and headsets to ensure clear communication for all users.Provide technical support across the company (this may be in person or over the phone).Set up accounts for new users and assist with password or login problems.Test and evaluate new technology for potential benefits within the company.Train staff members on how to use technology properly and safely.Ensure security and privacy of networks and computer systems.Prepare and present reports on usage and malfunctions to management.Coordinate with external partners, such as internet service providers and hardware vendors, to resolve issues promptly.Participate in the documentation and inventory management of IT assets.Assist in the implementation and management of virtual access software and endpoints. Skills Strong communication and interpersonal skills.Detail-oriented and a critical thinker.Patience and the ability to work under pressure.Adaptability and willingness to learn new technologies. Qualifications Proven experience as an IT Technician or relevant position.Excellent diagnostic and problem-solving skills.In-depth understanding of computer systems, networks, and a variety of tech products.Ability to manage multiple projects and tasks simultaneously while meeting deadlines.Good knowledge of internet security and data privacy principles.Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional). Education Associate’s or bachelor’s degree in Computer Science, Information Technology, or relevant field preferred. Perks & Benefits Pay is flexible and dependent on experience.401(k)401(k) matchingDental insuranceEmployee assistance programHealth insuranceHealth savings accountLife insurancePaid time offProfessional development assistanceEmployee referral program Pay $24 - 25 / hour