IT Support Specialist

Carroll College is seeking a self-motivated individual to join the Campus Computing and Information Technology (CCIT) department as an IT Support Specialist. This role is part of the User Services team and provides campus-wide technology support to end-users, with a focus on Help Desk services delivered via phone, web, or walk-in.

Responsibilities

• Respond to and resolve technology support requests from end-users.
• Escalate issues to other CCIT staff members as needed and keep customers updated on the status of their requests.
• Provide employee training related to technology, including onboarding for new employees on accounts, email, and network drive storage.
• Perform network administration tasks, including account creation and general maintenance of network accounts.
• Coordinate support services such as Help Desk requests, short-term projects, computer upgrades, hardware requests, telephone and cell phone account management, and print services.
• Support student retention by assisting with computer-related issues and ensuring incoming students are technically prepared for success at Carroll.

Requirements

• Associate’s degree in Computer Science or a related field, plus 2 years of IT support experience. A combination of education and experience may be considered.
• Must be currently authorized to work in the United States on a full-time basis without employer sponsorship now or in the future.

Benefits

• Employer-sponsored medical insurance, wellness program, and Employee Assistance Program.
• Voluntary dental, vision, and pet insurance options.
• 403(b) Retirement Plan with matching contributions from the College.
• Employer-provided life and long-term disability benefits.
• Tuition remission for employees and, if eligible, for spouses and dependent children.
• Potential tuition exchange benefits for dependent children.
• Generous paid leave, including up to 20 days of paid holidays, vacation, sick leave, and other unique benefits.
• Additional perks such as tickets to home athletic events, rental of outdoor equipment, and access to the campus workout facility.

About Us

Carroll College is a leading private, liberal arts college in the American West. Located on 63 acres at the edge of downtown Helena, Montana, the campus offers a stunning backdrop of the Rocky Mountains. Helena provides access to over 75 miles of hiking and biking trails, the Continental Divide Trail, natural hot springs, Great Divide Ski Area, and the Missouri River. Yellowstone and Glacier National Parks are just a few hours away.

Founded in 1909, Carroll College is a diocesan, Catholic institution that welcomes all individuals in a cooperative journey toward knowledge and virtue. To learn more, visit www.carroll.edu.