IT Support Specialist

Job Overview

Abitocorp is a dynamic and forward-thinking organization seeking a skilled and customer-focused IT Support Specialist to join their team. This is a full-time position based in Louisville, Kentucky, United States.

Key Responsibilities

• Provide first and second-line technical support to on-site and remote employees, responding to incidents and service requests in a timely manner.
• Troubleshoot and resolve issues related to hardware, software, operating systems, and network connectivity.
• Install, configure, and maintain desktops, laptops, peripherals, and company-approved software.
• Manage user accounts, permissions, and access rights within Active Directory and other key systems.
• Document all support activities, solutions, and procedures within our IT service management system.
• Aid with IT asset management, including inventory tracking and equipment procurement.
• Contribute to the development of IT documentation, knowledge base articles, and user training guides.
• Escalate unresolved issues to the appropriate senior IT personnel or third-party vendors.

Qualifications and Experience

• Essential: Proven professional experience in an IT support or helpdesk environment.
• Strong knowledge of Microsoft Windows operating systems and the Microsoft 365 suite.
• Excellent problem-solving, diagnostic, and analytical skills.
• Exceptional communication and interpersonal skills, with a strong customer service orientation.
• The ability to work independently and as a collaborative member of a team.
• Desirable: Industry-standard certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
• A solid understanding of networking principles, including TCP/IP, DNS, and DHCP.
• Familiarity with IT Service Management (ITSM) frameworks, such as ITIL.
• Experience supporting Apple macOS devices in a corporate environment.

What We Offer

• A competitive daily rate of $150 - $350 USD, dependent on skills and experience.
• Significant opportunities for professional growth, training, and career development.
• A collaborative, supportive, and innovative work environment.
• The opportunity to make a tangible impact within a growing organization.