IT Support Specialist

Description Of Responsibilities

• Provide first-level support for desktop, laptop, printer and mobile devices and support user account management in JumpCloud, Microsoft 365, etc.
• Absorb with onboarding / offboarding tasks such as device setup, email account creation, etc.
• Aid with hardware and software installations, updates and configurations.
• Perform routine maintenance on workstations including updates and patching.
• Provide technical support and troubleshooting for IT-related issues.
• Cook with outside resources for implementation, monitoring, and/or repair in an efficient and timely manner.
• Help maintain and troubleshoot network, Wi-Fi and VoIP systems under supervision of the Director of Information Technology or his/her designee.
• Participate in meetings with other individuals and/or departments to address any IT-related matters and ensure alignment with organizational goals.
• Participate in IT projects including upgrades, migrations and audits.

Minimum Qualifications

• Pursuing an Associates or Bachelor’s degree in IT or related field – prior internship or IT experience is a plus.
• Basic understanding of Windows OS, Microsoft Office and networking concepts.
• Strong problem and communication skills.
• Ability to work independently and as a part of the team.
• Willingness to learn and adapt to new technologies.
• Ability to work a flexible schedule to adjust for work-flow and peak volume times.