IT Support Specialist

Responsibilities

We are looking to hire a new IT Service Desk Technician based in our West Valley City, Utah USA office. You will support internal customers and mobile devices related to IT-related products and services. Responsibilities will include:

• Support personal computers & mobile devices on Android, iOS, Mac OS, and Windows
• Cookordinate/provide input to technical teams and aid in developing best practice solutions
• Document business processes, configurations, and other associated functional specifications
• Support internal customers on issue resolution, requirements gathering, strategic initiatives, etc.
• Work and communicate effectively with an extensive IT team
• Occasional Travel

Requirements

Physical Locations: Driver’s License
Microsoft Skills: Experience working with Microsoft Active Directory, Microsoft 365 Fundamentals including understanding of security best practices and principles
Experience with the Windows OS settings and configuration
Service Desk Skills: Ability to follow established processes and procedures. Identify critical system issues with large scale impact to the business and escalate those issues appropriately. Tracking of all work via ticketing system
PC hardware and software troubleshooting and problem solving
Mobile Device Administration Skills: Understanding of device connectivity to internet and corporate networks. Knowledge of Android, iOS and Windows Mobile and associated apps and configuration requirements
Project / team oriented (must be able to work in a team-driven environment and take additional responsibilities as required)
Self-motivated and able to work alone.
Customer focused.
Continuous improvement and system enhancement focused.
Positive and pleasant attitude.

Qualifications

Basic understanding of networking principles, practices and technologies, especially the TCP/IP protocol suite, including working knowledge of DNS, WINS and DHCP
Bachelors Degree Computer Technician, or equivalent, or corresponding work experience
Minimum of 2+ years of experience with Microsoft Systems

Skills

Microsoft Skills: Experience working with Microsoft Active Directory, Microsoft 365 Fundamentals including understanding of security best practices and principles
Experience with the Windows OS settings and configuration
Service Desk Skills: Ability to follow established processes and procedures. Identify critical system issues with large scale impact to the business and escalate those issues appropriately. Tracking of all work via ticketing system
PC hardware and software troubleshooting and problem solving
Mobile Device Administration Skills: Understanding of device connectivity to internet and corporate networks. Knowledge of Android, iOS and Windows Mobile and associated apps and configuration requirements

Benefits

Talented people are attracted to companies with long-term success and a supportive workplace culture that encourages work-life balance. Boart Longyear offers competitive pay, comprehensive benefits, and career advancement opportunities. If hired, you can expect:

• A strong compensation plan
• Medical, vision, and dental program
• Retirement program
• Employee recognition rewards program (BRAVO)
• Employee assistance program

About Boart Longyear

About Boart Longyear Since 1890, Boart Longyear has led the way in drilling services, orebody knowledge technology, and productivity-driven equipment for mining and exploration. We support projects across copper, gold, nickel, zinc, uranium and other critical commodities. We are recognized for innovative solutions, technical expertise, and operational excellence in some of the most challenging environments worldwide, backed by deep investment in safety, people, and equipment. Our People & Values Great ideas come from diverse teams. We foster an inclusive, respectful environment where everyone is heard. Our vision: lead the industry in safety, innovation, and productivity. Our values: Integrity, Health & Safety, Teamwork & Diversity, Customer Focus, and Sustainability.

Company Overview

Headquartered in Salt Lake City, Utah. Learn more at boartlongyear.com and follow us on LinkedIn, Facebook, Instagram and Twitter(X).