IT Support Specialist

About the role

The IT Support Specialist provides day‑to‑day technical support for Berean staff, handling troubleshooting, onboarding/offboarding, and basic systems administration to keep computers, printers, networks, and user accounts running smoothly. This role is highly service‑oriented, supporting staff across ministries and helping implement and maintain core technology tools (especially Microsoft 365).

Responsibilities

• Technical Support & Troubleshooting
  • Provide hands-on support for staff computers, peripherals, and basic network issues
  • Troubleshoot common IT problems (login issues, connectivity, printing, performance, etc.)
  • Serve as first point of contact for IT support requests (walk‑ups redirected into tickets/email)
• Systems & Administration
  • Assist with Microsoft 365 administration (accounts, permissions, basic configuration)
  • Support user account management (creating, modifying, and deactivating user accounts)
  • Help administer and maintain SharePoint sites and basic Microsoft tools used by staff
  • Assist with management of Apple Business Manager and Mac depending on the level of experience and expertise of the individual and the level of organizational needs (training will be provided if needed)
• Hardware & Printing
  • Coordinate setup and configuration of new staff computers (onboarding) and decommissioning (offboarding)
  • Work with the printer vendor to learn basic printer troubleshooting and support staff with printing issues
  • Help track and maintain IT assets (computers, printers, accessories)
• Ticketing & Process
  • Use an IT ticketing system (or interim IT support email) to log, prioritize, and track support requests
  • Follow defined processes for escalating complex issues to the IT manager or external partners (e.g., Netrio)
  • Contribute to an internal knowledge base / FAQ to help staff self‑solve simple issues
• Project & Systems Support
  • Support small projects in systems such as Planning Center and other church management tools (e.g., helping with workflows, logic, and configuration under guidance)
  • Assist with basic components of security and facility‑related technology (e.g., understanding where IT intersects with building systems)

Requirements

• Demonstrated technical aptitude in IT support (any of the following):
  • Formal training (degree, certificate, or technical boot camp in IT/IS, networking, systems, or related)
  • Equivalent hands‑on experience supporting users and systems
• At least 1 year of experience (professional, internship, or volunteer) in IT support, help desk, or similar role
• Working knowledge of:
  • Microsoft 365