IT Support Specialist

BayPointe Technology is a trusted IT solutions provider dedicated to helping businesses streamline operations, enhance security, and drive growth. As a comprehensive partner for all technology needs and “ONE SOURCE for Everything IT,” we offer a range of services including hardware, software, cloud solutions, cybersecurity, managed services, and project expertise. Our team takes a business-first approach, delivering practical and scalable solutions tailored to real-world objectives.

About the role

As an IT Support Specialist, you will be the first line of support for the businesses and users who rely on BayPointe Technology every day. This position is ideal for someone who enjoys helping people, solving problems, and building a rewarding career in information technology. You’ll work directly with end users to resolve technical issues, answer questions, and ensure a positive support experience. This role offers the opportunity to gain hands-on experience across a wide variety of technologies, industries, and client environments while working alongside experienced engineers and senior technicians.

At BayPointe Technology, we believe technical skills can be taught, but a positive attitude, strong work ethic, and commitment to helping others are what truly set great team members apart. We are deeply committed to the ongoing development of our team members. You’ll be encouraged to continuously expand your technical knowledge, pursue certifications, learn new technologies, and build a career path that aligns with your professional goals.

Responsibilities

• End User Support: Provide responsive and professional technical support to end users via phone, email, remote access, and ticketing systems. Diagnose and resolve common IT issues while delivering excellent customer service throughout every interaction.
• Workstation & Device Support: Configure, deploy, troubleshoot, and maintain:
  • Windows desktop and laptop systems
  • Printers and peripheral devices
  • Mobile devices and tablets
  • Basic hardware components and accessories
• Microsoft 365 Support: Assist users with Microsoft technologies including:
  • Outlook and Exchange Online
  • Microsoft Teams
  • OneDrive
  • SharePoint
  • Microsoft 365 applications
  Support account administration activities such as password resets, account setup, licensing assignments, and user onboarding.
• Ticket Management & Documentation: Accurately document support requests, troubleshooting steps, and resolutions within the ticketing system. Ensure tickets are properly prioritized, updated, and escalated when necessary.
• Basic Network & Connectivity Troubleshooting: Assist with diagnosing common networking issues including:
  • Internet connectivity problems
  • Wi-Fi troubleshooting
  • VPN access issues
  • Printer connectivity
  • Workstation network communication
  Escalate more complex infrastructure issues to senior technical staff.
• User Onboarding & Offboarding: Assist with employee onboarding and offboarding activities, including:
  • New user setup
  • Device deployment
  • Account creation and termination
  • Access permissions
  • Equipment preparation and inventory management
• Team Collaboration & Continuous Learning: Work closely with senior technicians, engineers, and project teams to expand your technical knowledge and contribute to successful client outcomes. Professional development is part of our culture, with continuous learning through hands-on experience, mentorship, vendor training, certification opportunities, and exposure to real-world technologies and business environments.

Requirements

• Must currently live within daily commutable distance to Medina, OH 44256
• 1+ years of IT support, help desk, customer service, or related technical experience preferred
• Basic understanding of Windows operating systems and desktop troubleshooting
• Familiarity with Microsoft 365 applications and services
• Strong communication and customer service skills
• Excellent problem-solving and troubleshooting abilities
• Strong organizational and time-management skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Desire to learn new technologies and grow within the IT field
• Positive attitude and willingness to work as part of a team
• Reliable transportation and valid driver’s license
• Occasional local travel

Benefits

• Family-focused environment where you’ll be supported as you learn and grow
• Strong commitment to employee development, technical training, and career advancement
• Mentorship from experienced engineers and technical professionals
• Exposure to a wide range of technologies, industries, and client environments
• Opportunity to work with modern cloud, cybersecurity, infrastructure, and collaboration technologies
• Clear career path into advanced support, systems administration, engineering, cloud, or cybersecurity roles
• Collaborative team environment built around learning, accountability, and continuous improvement
• Ability to make a direct impact on client success and business operations
• Hands-on experience solving real-world technology challenges
• Long-term career potential within a growing IT organization

Schedule

Monday-Friday, 8:30 AM-5:00 PM. Full-time position.

Pay

Competitive compensation based on experience.