IT Support Specialist

Join our team as an IT Support Specialist to support reliable, secure, and efficient technology operations across the Bank. This role is ideal for someone who enjoys solving problems, helping employees use technology effectively, and keeping day-to-day systems running smoothly.

About the role

This position provides hands-on support for employee technology needs, network connectivity, desktop equipment, user access, and routine IT administration. This role is 100% onsite and does not include programming responsibilities.

Responsibilities

• Serve as a point of contact for internal IT support requests, providing timely and professional assistance to employees.
• Troubleshoot and resolve issues involving desktops, laptops, printers, phones, mobile devices, Microsoft 365 applications, and other workplace technology tools.
• Diagnose and resolve network connectivity issues related to LAN/WAN environments, wireless access, VPN access, routers, switches, and related infrastructure.
• Assist with installation, configuration, maintenance, and replacement of workstations, peripherals, and standard software applications.
• Set up and support user accounts, password resets, access permissions, and basic Active Directory administration.
• Assist with office moves, workstation deployments, device replacements, technology rollouts, disaster recovery testing, business continuity support, and backup-related documentation as assigned.

Requirements

• Associate degree in Information Technology, Computer Networking, Computer Systems, or a related field preferred; equivalent work experience may be considered.
• Two to five years of experience in IT support, help desk, desktop support, network support, or a similar role preferred.
• Working knowledge of network fundamentals and an understanding of virtualization technologies.
• Experience supporting Windows-based environments, desktop hardware, printers, mobile devices, and common business applications.
• Familiarity with Microsoft 365, Active Directory, user account administration, endpoint troubleshooting, documentation, and issue tracking.
• Exposure to firewalls, routers, switches, and basic network security concepts preferred.
• Banking or regulated industry experience is helpful but not required.

Skills

• Strong troubleshooting and problem-solving skills.
• Ability to explain technical issues clearly to non-technical users.
• Excellent customer service and follow-through.
• Strong organization and attention to detail.
• Ability to manage multiple requests and prioritize effectively.
• Willingness to learn new systems, tools, and technologies.
• Ability to work independently and as part of a team.
• Sound judgment when handling confidential or sensitive information.

Benefits

• Competitive pay
• Comprehensive benefits including medical, dental, and vision
• 401(k) with company match
• Paid holidays
• Paid time off (PTO)
• Opportunities for growth